Guest Services Representative - Marshfield - PT

Good Samaritan Society; Eau Claire, Northern (WI, KY); Hybrid; USD 21,000 - 32,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Eau Claire, WI is seeking a Part-time Guest Services Associate to greet and assist patients, families, and visitors with courtesy and information. The role emphasizes empathy, effective communication, and service excellence across Sanford locations.

The position requires high school diploma or equivalent and prior customer service experience is preferred. Proactive problem-solving and discretion are important, with a need to support guests during busy times.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service preferred.

Responsibilities

• Greets and assists patients, families and visitors in a courteous manner.
• Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives.
• Responds to patients with empathy using positive interpersonal and effective communication skills.
• Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations.

Skills

Customer service

Communication

Empathy

Problem solving

Education

High school diploma or equivalent

Job description

Careers With Purpose

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Facility: Marsh Ctr Eau Claire
Location: Eau Claire, WI
Address: 2116 Craig Rd, Eau Claire, WI 54701, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Part time
Weekly Hours: 8.00
Salary Range: $15.00 - $23.00

Department Details

Must be available to work every Friday from 7:00 a.m. to 3:30 p.m.

Job Summary

Greets and assists patients, families and visitors in a courteous manner. Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Assists with problem resolution and serves as a liaison to Sanford resources and associates. Displays extraordinary professionalism and tact during stressful and busy times, displaying ability to problem solve. Responds to patients with empathy using positive interpersonal and effective communication skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business.

Recognizes and responds to sensitive situations and issues with discretion and confidentiality. Identifies systems improvement needs and advocates a plan for improvement. Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible. Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas. Manages family rooms and public waiting areas. May complete family room rounds on a daily basis. Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.

Qualifications

High school diploma or equivalent preferred.

Experience in customer service preferred.

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees.

Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.

• health insurance
• dental insurance
• vision insurance
• life insurance
• a 401(k) retirement plan
• work/life balance benefits
• a generous time off package

For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to [e-mail] .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0271354
Job Function: Customer Support Services
Featured: No