Senior Patient Access Representative

CommonSpirit Health; London (KY); Presencial; USD 21.000 - 30.000; Tempo integral

Resumo da vaga

CommonSpirit Health: Senior Patient Access Representative at Saint Joseph London handles patient registration and admitting across ED, main registration, and payer notification workflows. The role requires proficient insurance verification, benefits review, and clear communication of patient financial responsibility across diverse payers and workflows.

You will flex across access points during high-volume periods, support staff with workflow guidance, and ensure timely completion of patient

Qualificações

• Experience in patient access, healthcare registration, or related administrative role.
• Proficient in insurance verification and benefits review workflows.
• Strong communication with patients, families, and internal departments.
• Ability to handle multiple registration scenarios and escalate as needed.

Responsabilidades

• Perform patient registration and admitting across hospital access areas.
• Handle complex registrations including insurance verification and benefits review.
• Communicate patient financial responsibility and collect payments when appropriate.
• Flex across access points to support high-volume or high-acuity periods.
• Serve as resource for staff guidance on workflows and systems.

Conhecimentos

Patient access

Insurance verification

Communication skills

Healthcare administration

Formação

High School Diploma or GED

Descrição da vaga

Job Summary and Responsibilities

As our Senior Patient Access Representative, you will perform patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.

Every day you will handle moderately complex registrations involving insurance verification, benefits review, and communication of patient financial responsibility across varied payers and non-standard workflows, flex across access points during high-volume or high-acuity periods, serve as an informal resource for less experienced staff, and work with internal departments to resolve access issues.

To be successful in this role, you will bring solid patient access experience, strong insurance knowledge, and accountability for relationship-based care, our mission, and core values.

• Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non‑standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception‑based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high‑volume or high‑acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem‑solving, without formal supervisory responsibility.

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• 1-3 years 1-3 years of experience in patient access, healthcare registration, or a related healthcare administrative role., upon hire and
• Experience with insurance verification, benefits review, and/or registration workflows , upon hire
• None, upon hire

Where You'll Work

Welcome to Saint Joseph London, a 150-bed regional hospital founded in 1926. Located on a 52 acre healing environment, Saint Joseph London offers private patient rooms that overlook a small lake and healing garden and has been recognized as a Best Place to Work in Kentucky for five years in a row (2020-2024).

CHI Health Saint Joseph is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians.

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states.