Senior Patient Access Rep - Edith Sanford Cancer Center - 40hrs/week

Sanford; Sioux Falls (SD); On-site; USD 25,000 - 35,000; Full time

Job summary

Sanford Health's Edith Sanford Breast Center, located on the Sanford campus in Sioux Falls, seeks a Senior Patient Access Representative. You will schedule patients by phone and handle incoming/outbound calls, serving as a key liaison between patients, families, physicians, and clinical staff. Work hours: Mon-Fri, 7:30am-5:00pm.

The role focuses on ensuring timely access to care, reviewing orders, managing resources, and supporting confidentiality and professionalism across the patient journey.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Knowledge of medical terminology and customer service skills essential.
• Six months' customer service experience desired.

Responsibilities

• Schedules patient appointments and procedures; manages provider calendars.
• Handles front desk duties, registrations, and basic insurance contact as needed.

Skills

Customer service

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

Tools

EMR system

Job description

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours

40

Compensation

Salary Range: $18.25 - $25.50

Union Position

No

Department Details

Edith Sanford Breast Center is located in the Edith Sanford Cancer Center on the Sanford campus. It's a very fast-paced clinic that includes the Breast Specialty Clinic. As a Senior Patient Access Representative, you will use your talents to impact the patient journey by helping patients gain access to care. This position will include scheduling patients via the phone as well as taking incoming/outbound calls for the Breast Center. Hours: Monday - Friday, hours ranging from 7:30am - 5:00pm.

Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

Job Description

Specific duties vary by location and may include the following: Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient. Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery. Responsible for resource management and resolving conflicts. Serves as a liaison between provider and supporting providers. Manages provider schedules. May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization. May perform registration duties and work the front desk. May train and mentor new employees. May serve as an electronic medical record (EMR) super user. Displays professionalism and promotes an atmosphere of mutual respect and cooperation. Must be able to work independently, as well as part of a team. Must always maintain confidentiality of sensitive information. Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate. Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience is preferred.
• Must have knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].