Senior Patient Access Pro: Registration & Insurance Support

Catholic Health Initiatives; Roseburg (OR); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Student loan repayment

Job summary

CHI Mercy Health is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration. You will handle insurance verification and benefits review, and communicate patient financial responsibility, while flexing across locations during high-volume periods.

Ideal candidates bring solid patient access experience and strong insurance knowledge, with accountability for relationship-based

Qualifications

• High School Diploma or GED (required).
• 1 year of experience in patient access or related healthcare administrative role.
• Experience with insurance verification, benefits review, and/or registration workflows.

Responsibilities

• Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non-standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception-based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high-volume or high-acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem-solving, without formal supervisory responsibility.

Skills

Patient access

Insurance knowledge

Communication

Education

High School Diploma or GED

Job description

CHI Mercy Health is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration. You will handle insurance verification and benefits review, and communicate patient financial responsibility, while flexing across locations during high-volume periods.

Ideal candidates bring solid patient access experience and strong insurance knowledge, with accountability for relationship-based