Patient Access Representative Senior

CHI; Roseburg (OR); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Student loan repayment program

Job summary

CHI Mercy Health is seeking a Senior Patient Access Representative to perform patient registration and admitting across hospital access areas, including the Emergency Department and main registration. You will verify insurance, review benefits, and communicate patient financial responsibility while supporting throughput and resolving access issues.

The role requires solid patient access experience and accountability for outcomes, with opportunities to assist during high‑volume periods and serve

Qualifications

• High School Diploma or GED required.
• 1 year of experience in patient access or healthcare registration.
• Experience with insurance verification, benefits review, or registration workflows.

Responsibilities

• Register and admit patients across hospital access areas.
• Verify insurance and review benefits for accuracy.
• Communicate patient financial responsibility and collect payments when appropriate.
• Support cross‑coverage during high volume periods and mentor staff informally.

Skills

Patient access

Insurance verification

Benefits review

Communication

Education

High School Diploma or GED

Job description

Job Summary And Responsibilities

As our Senior Patient Access Representative, you will perform patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows.

Job Summary And Responsibilities

As our Senior Patient Access Representative, you will perform patient registration and admitting across hospital access areas, including the Emergency Department, main registration, admitting, and payer notification workflows. Every day you will handle moderately complex registrations involving insurance verification, benefits review, and communication of patient financial responsibility across varied payers and non‑standard workflows, flex across access points during high-volume or high‑acuity periods, serve as an informal resource for less experienced staff, and work with internal departments to resolve access issues. To be successful in this role, you will bring solid patient access experience, strong insurance knowledge, and accountability for relationship‑based care, our mission, and core values.

• Perform patient registration and admitting functions across assigned hospital access areas, including Emergency Department, main registration, admitting, and payer notification workflows.
• Handle moderately complex registration and encounter scenarios, including insurance verification, benefits review, and patient financial responsibility communication involving varied payers or non‑standard workflows.
• Apply judgment within established frameworks to resolve moderately complex discrepancies and determine appropriate escalation of complex or exception‑based issues.
• Communicate detailed patient financial responsibility, including estimates and coverage limitations, and collect payments at the time of service as appropriate.
• Support operational continuity by flexing across access points, assisting during high‑volume or high‑acuity periods, and ensuring timely completion of patient access workflows.
• Serve as an informal resource to PAR I staff by providing guidance on workflows, systems use, and routine problem‑solving, without formal supervisory responsibility.

Student loan repayment program offered!

Required

Job Requirements

• High School Diploma or GED
• One (1) year of experience in patient access, healthcare registration or a related healthcare administrative role
• Experience with insurance verification, benefits review, and/or registration workflows

Where You'll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state‑of‑the‑art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range

$19.87 - $28.06 /hour