Senior Partner Success Manager [AQ-19204]

Aquent; Conshohocken (Montgomery County); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Vision & dental plans

401(k) with company match

Paid time off

Parental leave

Job summary

Aquent is seeking a results-driven professional to build and nurture strategic partnerships that improve operations and client outcomes. You will leverage data analysis and relationship management to optimize performance and drive growth across a portfolio of partners.

In this role, you’ll own onboarding, evaluate new partners, and collaborate with legal, operations, and business development to ensure smooth case flow and reporting.

Qualifications

• Bachelor’s degree required.
• 7+ years in account management or partnerships.
• Experience driving outcomes through data.
• Strong written and verbal communication.

Responsibilities

• Manage a portfolio of professional firm partners and analyze their performance.
• Track metrics like conversion rates, drop rates, case flow, and service fees.
• Identify risks or inefficiencies and address them proactively.
• Lead onboarding of new partners and communicate evaluation models clearly.
• Evaluate potential partners based on performance and client outcomes.
• Build strong relationships with partners and enforce accountability.
• Collaborate with intake, operations, legal, and business development teams.
• Monitor case progress to minimize risk and ensure reporting accuracy.
• Identify process improvements to enhance efficiency and scalability.
• Own portfolio decisions and escalate when needed.

Skills

Account management

Client success

Partnerships

Data-driven

Cross-functional

Communication

Prioritization

Education

Bachelor’s degree

Job description

Aquent is thrilled to partner with a dynamic and rapidly growing organization that stands at the forefront of optimizing professional service delivery. This innovative company collaborates with professionals to enhance operational efficiency and client outcomes, leveraging cutting-edge data analysis and strategic relationship management. This pivotal opportunity offers the chance to directly influence business growth and client success by shaping strategic partnerships through data-driven insights and robust collaboration, making a significant impact on the future of professional service delivery. In this role, you won’t just manage accounts; you’ll be shaping the future of service delivery, fostering strong relationships, optimizing performance, and identifying new avenues for growth within your vital portfolio of partners. Your expertise will directly influence the company’s trajectory and ensure exceptional client experiences, making a tangible difference in the efficiency and outcomes of professional services

About The Role

We are seeking a highly motivated and experienced individual to join our team, focusing on building and nurturing strategic partnerships that drive our mission forward. This role is critical in enhancing operational efficiency and client outcomes for our partners, directly contributing to our growth and success. You will be at the heart of our operations, leveraging cutting-edge data analysis and strategic relationship management to optimize performance and foster innovation within professional service delivery

Key Responsibilities And Impact

• Manage a portfolio of professional firm partners, developing a deep understanding of their performance, operations, and alignment with the company’s service model.
• Analyze key metrics (e.g., conversion rates, drop rates, case flow, service fees) to identify trends, diagnose issues, and drive performance improvements.
• Proactively identify risks or inefficiencies and address them before they elevate.
• Lead onboarding of new partners, clearly communicating the company’s evaluation model, expectations, and processes.
• Evaluate potential new partners, assessing fit based on performance, operations, and client outcomes.
• Serve as a primary point of contact for partners, building strong, collaborative relationships while maintaining accountability to performance standards.
• Hold partners accountable through direct, data-driven conversations, including addressing underperformance and driving corrective action.
• Collaborate cross-functionally with intake, operations, legal, and business development teams to ensure smooth case flow and accurate reporting.
• Monitor case progress and partner decision-making to minimize operational and legal risk.
• Identify and implement process improvements to enhance efficiency, scalability, and outcomes.
• Take full ownership of your portfolio, making sound decisions independently and escalating when appropriate.

What You Bring

Must-Have Qualifications:

• Bachelor’s degree required.
• 7+ years of experience in account management, client success, partnerships, or similar roles.
• Experience managing performance metrics and driving outcomes through data.
• Experience working cross-functionally in a fast-paced, growth-focused environment.
• Strong written and verbal communication skills.
• Ability to prioritize effectively and execute with speed.

Nice-to-Have Qualifications

• Experience in legal, personal injury, or professional services environments.
• Experience in high-growth or high-volume organizations.
• Familiarity with evaluation models or referral-based business structures.
• Comfort building processes in evolving or startup-like environments.

Why You’ll Thrive Here

We believe in building something lasting, and that starts with our people. This is a place where competence, character, and a proactive mindset are highly valued. You’ll thrive in an environment that encourages you to embrace change, constantly asking “what’s next?” We foster a culture of commitment, where teammates have each other’s backs, and positive, professional, solutions-oriented energy is the norm. If you’re someone who takes full ownership, follows through, and treats the business like it’s your own, you’ll fit right in. We move with urgency, thrive under high expectations, and are motivated by growth and impact. This is your opportunity to contribute meaningfully and grow your career in a fast-paced, evolving industry.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Client Description

Legal Services

Other Requirements

Benefits include: Medical, dental, and vision insurance, 401(k) with 4% company match, HSA, life insurance, disability coverage, paid time off (17 days to start), and parental leave.

Eligible for performance-based bonus (approx $15-20K annually, paid out quarterly). Base salary of $100-130K, DOE.