Senior Partner Success Engineer - Implementation Lead

Socket.dev; United States; On-site; USD 130,000 - 170,000; Full time

Job summary

Nice (NiCE) is seeking a Senior Partner Success Implementation Engineer to drive partner success across implementation, readiness, and ongoing product adoption. You will provide advanced technical guidance, lead escalated issues, and influence product direction while ensuring scalable deployment and smooth handoffs to support teams.

You will mentor junior engineers, align with TAMs and Partner Success Managers, and contribute to technical leadership across the partner ecosystem.

Qualifications

• 5-7 years of experience in implementation engineering, solutions engineering, technical support, or a related technical customer facing role.
• Strong expertise in diagnosing and resolving complex technical issues across integrations, APIs, configuration, and deployment environments.
• Exceptional communication skills with the ability to translate highly technical concepts for diverse audiences.
• Proven ability to lead technical projects, influence stakeholders, and collaborate effectively across cross-functional teams.
• Ability to travel up to 20% regional travel; some international travel may be necessary to meet with partners, attend business reviews, and support regional initiatives.

Responsibilities

• Deliver expert-level technical guidance, troubleshooting, and platform knowledge to partner customers following readiness.
• Champion product enhancements, representing complex partner needs and collaborating with internal engineering and product teams.
• Lead high-visibility or escalated support engagements to ensure timely resolution and optimal platform performance.
• Oversee complex technical implementation projects for partner customers, including advanced configuration, integrations, deployment architecture, and onboarding strategies.
• Ensure partners understand scalable deployment models, technical best practices, and long-term operational success strategies.
• Guide handoff from implementation to steady-state support while ensuring smooth transition for partners and internal teams.
• Serve as a senior liaison to TAM and Partner Success organizations, ensuring deep technical alignment across partner and customer support motions.
• Collaborate with Partner Success Managers to assess partner maturity, identify technical gaps, and drive adoption strategies.
• Communicate product updates, platform changes, and technical insights across partner-facing teams, influencing broader operational excellence.
• Create and share advanced best practices, technical playbooks, and lessons learned across partner accounts.
• Lead internal knowledge-sharing sessions, mentor Implementation Engineers, and elevate the technical capabilities of the Partner Success organization.
• Contribute to scalable enablement content, documentation, and training material to enhance partner readiness and technical proficiency.
• Lead executive business reviews and represent partner technical needs in strategic planning forums.

Skills

Implementation engineering

Solutions engineering

Technical support

Technical leadership

Job description

Nice (NiCE) is seeking a Senior Partner Success Implementation Engineer to drive partner success across implementation, readiness, and ongoing product adoption. You will provide advanced technical guidance, lead escalated issues, and influence product direction while ensuring scalable deployment and smooth handoffs to support teams.

You will mentor junior engineers, align with TAMs and Partner Success Managers, and contribute to technical leadership across the partner ecosystem.