Senior Partner Enablement Lead

Latent; New York (NY); On-site; USD 170,000 - 210,000; Full time

Job summary

Latent is seeking a Head of Partner Enablement to scale our training and enablement across a growing partner and health system network. This leader will build and manage a team of trainers, design a scalable enablement infrastructure, and ensure clinicians, pharmacists, and ops users can adopt Latent quickly and confidently.

The role sits at the intersection of Product, Implementation, Account Management, Sales/Partnerships, and Clinical, reporting to the SVP of Partner Experience.

Qualifications

• 7+ years in customer enablement or L&D within SaaS/healthcare tech.
• Experience building a training function from scratch.
• Proven ability to design scalable training infrastructure.
• Experience training clinicians or healthcare users preferred.

Responsibilities

• Define enablement strategy and 12-month roadmap, prioritizing key workflows.
• Hire, coach, and develop trainers with clear roles and standards.
• Establish and report on metrics like time-to-value and adoption.
• Launch a self-serve training resource for at least one customer segment.
• Embed with Product to align content with releases.
• Collaborate with Implementation and Account Management to onboard partners.
• Ensure training reflects clinical and pharmacy workflows and credibility.
• Support Sales by contributing enablement plans to deals.
• Create feedback loops from trainers and users to Product and Partner Experience.
• Build the business case for enablement investment.

Skills

Lead trainer team

SaaS enablement

Instructional design

AI/LLM enablement

Tools

LMS platforms

Learning portals

Job description

Latent is seeking a Head of Partner Enablement to scale our training and enablement across a growing partner and health system network. This leader will build and manage a team of trainers, design a scalable enablement infrastructure, and ensure clinicians, pharmacists, and ops users can adopt Latent quickly and confidently.

The role sits at the intersection of Product, Implementation, Account Management, Sales/Partnerships, and Clinical, reporting to the SVP of Partner Experience.