Chief Partner Enablement & Training

Latent; Town of Vernon (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Latent is seeking a Head of Partner Enablement to scale our training program across partner networks and health systems. You will build a team of trainers, design scalable enablement infrastructure, and ensure clinicians, pharmacists, and operational users adopt Latent rapidly and effectively.

This leader collaborates with Product, Implementation, Account Management, Sales/Partnerships, and Clinical teams, reporting to the SVP of Partner Experience, with a focus on measurable value and adoption

Qualifications

• 7+ years in customer enablement, training, or L&D in SaaS/healthcare tech or clinical ops with team leadership.
• Proven track record building a training/enablement function from scratch.
• Experience designing scalable training infrastructure (learning portals, LMS, AI tools).
• Strong instructional design across live, virtual, and asynchronous formats.

Responsibilities

• Define enablement strategy and 12-month roadmap with prioritized partner segments.
• Hire, coach, and manage a team of trainers with clear roles and quality standards.
• Establish metrics (time-to-value, proficiency, adoption) and report to leadership.
• Launch self-serve training resources for at least one customer segment and expand based on usage.
• Embed enablement with Product to align content with releases.
• Collaborate with Implementation and Account Management to integrate enablement into onboarding.
• Work with Clinical leaders to reflect real workflows and credibility.
• Support Sales/Partnerships by contributing enablement plans to deals.
• Create feedback loops to surface friction points early.
• Build a business case for enablement investment and impact on retention.

Skills

7+ years enablement

Build enablement function

Scalable training infrastructure

Instructional design

Healthcare training

Tools

LMS platforms

AI/LLM-enabled tools

Job description

Latent is seeking a Head of Partner Enablement to scale our training program across partner networks and health systems. You will build a team of trainers, design scalable enablement infrastructure, and ensure clinicians, pharmacists, and operational users adopt Latent rapidly and effectively.

This leader collaborates with Product, Implementation, Account Management, Sales/Partnerships, and Clinical teams, reporting to the SVP of Partner Experience, with a focus on measurable value and adoption