Partner Enablement Leader — Training & Adoption

LATENT; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Latent, an enterprise pharmacy intelligence platform, seeks a Head of Partner Enablement to scale training across a growing partner and health system network. You will lead a team of trainers, design scalable enablement infrastructure including an LLM-powered portal, and ensure clinicians, pharmacists, and operations adopt Latent rapidly.

The role sits at the intersection of Product, Implementation, Sales/Partnerships, and Clinical and reports into the SVP of Partner Experience.

Qualifications

• 7+ years in customer enablement, training, or L&D within SaaS or healthcare tech.
• Experience building a training function from scratch.
• Experience designing scalable training infrastructure (portals, LMS, AI enablement).
• Strong instructional design across live, virtual, and asynchronous formats.

Responsibilities

• Define enablement strategy and 12-month roadmap across partner segments.
• Hire, coach, and develop a trainers team with clear role definitions and playbooks.
• Establish metrics like time-to-value, proficiency, and adoption; report to leadership.
• Launch self-serve training resources for at least one customer segment; scale with usage data.
• Embed enablement with Product to align training with releases and notes.
• Collaborate with Implementation and Account Management to integrate onboarding.
• Work with Clinical to reflect workflows and earn credibility with end users.
• Support Sales by contributing enablement plans to deals and speed onboarding.
• Create feedback loops from trainers and users to surface friction early.
• Build the business case for enablement investment to drive retention and expansion.

Skills

Customer enablement

L&D leadership

SaaS enablement

Instructional design

Curriculum development

AI/LLM enablement

Tools

LMS platforms

Job description

Latent, an enterprise pharmacy intelligence platform, seeks a Head of Partner Enablement to scale training across a growing partner and health system network. You will lead a team of trainers, design scalable enablement infrastructure including an LLM-powered portal, and ensure clinicians, pharmacists, and operations adopt Latent rapidly.

The role sits at the intersection of Product, Implementation, Sales/Partnerships, and Clinical and reports into the SVP of Partner Experience.