Senior Partner CX Enablement & Readiness Lead

Intuit, Inc.; Atlanta (GA); On-site; USD 109,000 - 166,000; Full time

Job summary

Intuit is seeking a dedicated professional to lead end-to-end partner readiness, enabling Product Support Experts and Partner CS teams. You will translate product and support changes into practical learning content, playbooks, and communications, ensuring timely adoption across launches and ongoing changes.

The role emphasizes collaboration with Learning & Development and other readiness owners to drive scalable, repeatable solutions.

Qualifications

• 3+ years of Intuit experience and knowledge of Intuit products.
• Experience delivering readiness, enablement, customer success operations, or operational change programs.
• Ability to create clear enablement materials and translate complex changes into usable guidance.
• Ability to translate service designs into adopted practices and communications.
• Strong written and verbal communication, and stakeholder management skills.
• Willingness to travel 40 hours per week? travel approximately quarterly.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Own end-to-end development and maintenance of partner-readiness materials for Product Support Experts and Partner CS teams.
• Translate changes into role-based learning content, support guidance, playbooks, and communications.
• Build readiness plans with milestones, dependencies, and delivery channels.
• Collaborate with Product, Service Delivery, and Enablement teams to validate content.
• Deliver enablement sessions and maintain accessible materials for daily use.
• Assess readiness through feedback and adoption metrics; identify gaps and mitigation actions.
• Use stakeholder and partner feedback to improve content and delivery methods.
• Create repeatable readiness standards that scale with partner ecosystem growth.

Skills

Intuit experience

Project management

Stakeholder communication

Change management

Content development

Facilitation

Training content design

Education

Bachelor's degree or equivalent

Job description

Intuit is seeking a dedicated professional to lead end-to-end partner readiness, enabling Product Support Experts and Partner CS teams. You will translate product and support changes into practical learning content, playbooks, and communications, ensuring timely adoption across launches and ongoing changes.

The role emphasizes collaboration with Learning & Development and other readiness owners to drive scalable, repeatable solutions.