Partner Enablement & Readiness Lead (CX Ops)

Intuit, Inc.; Tucson (AZ); On-site; USD 109,000 - 166,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a skilled professional to own end-to-end partner-readiness and enablement across the Product Support and Partner CS teams.

You will translate product and support changes into role-based learning content, playbooks, and communications for PCSMs and PICs, partnering with L&D and enablement owners to drive adoption. You will build readiness plans, validate content with subject-matter experts, and deliver engaging enablement experiences while tracking readiness metrics and

Qualifications

• 3+ years of Intuit experience and knowledge of Intuit products.
• Experience delivering readiness, enablement, customer success operations, or operational change programs in cross-functional environments.
• Demonstrated ability to create clear, accurate enablement materials and turn complex product or process changes into usable guidance.
• Ability to translate service designs and business priorities into adopted practices, coordinated communications, and effective learning experiences.
• Strong project management, facilitation, writing, and stakeholder communication skills; ability to manage concurrent workstreams and changing priorities.

Responsibilities

• Own end-to-end development, delivery, and maintenance of partner-readiness and enablement materials for Product Support Experts and Partner CS teams, including Partner Customer Success Managers (PCSM) and Partner Implementation Consultants (PIC).
• Translate product, program, and support-experience changes into role-based learning content, support guidance, playbooks, job aids, and communications tailored to each audience.
• Build readiness plans with clear content needs, milestones, dependencies, delivery channels, and responsibilities across launches and ongoing change.
• Partner with Product, Service Delivery, Service Design, Partner Enablement, subject-matter experts, and other enablement owners to validate content and coordinate delivery.
• Deliver and facilitate enablement; maintain accessible, current materials and manage communications so teams can apply changes in their daily work.
• Assess readiness through completion, understanding, adoption, and feedback; surface gaps and support readiness decisions with clear mitigation plans.
• Use feedback from Product Support experts, Partner Customer Success Managers (PCSM), Partner Implementation Consultants (PIC), and firms to close knowledge gaps and continuously improve content and delivery methods.
• Create repeatable readiness standards and practices that scale as the accountant and partner ecosystem grows.

Skills

Intuit experience

Project management

Stakeholder communication

Change management

Content creation

Education

Bachelor's degree or equivalent

Job description

Intuit, Inc. is seeking a skilled professional to own end-to-end partner-readiness and enablement across the Product Support and Partner CS teams.

You will translate product and support changes into role-based learning content, playbooks, and communications for PCSMs and PICs, partnering with L&D and enablement owners to drive adoption. You will build readiness plans, validate content with subject-matter experts, and deliver engaging enablement experiences while tracking readiness metrics and