Senior CX Enablement & Partner Readiness Lead

Intuit, Inc.; San Diego (CA); Vor Ort; USD 109.000 - 148.000; Vollzeit

Zusammenfassung

Intuit, Inc. seeks to build and run end-to-end CS Partner Readiness, enabling Product Support Experts and Partner CS teams to support accountants and partner firms at every stage of launches and changes.

You will translate product changes into practical learning experiences, develop materials, and collaborate with Partner Enablement and other readiness owners to drive adoption on the ground. Domestic travel is expected quarterly.

Qualifikationen

• 3+ years of Intuit experience and knowledge of Intuit products.
• Experienced delivering readiness, enablement, customer success operations, or operational change programs in cross-functional environments.
• Demonstrated ability to create clear, accurate enablement materials and turn complex product or process changes into usable guidance.
• Ability to translate service designs and business priorities into adopted practices, coordinated communications, and effective learning experiences.
• Strong project management, facilitation, writing, and stakeholder communication skills; ability to manage concurrent workstreams and changing priorities.
• Ability to use feedback and operational data to evaluate readiness, improve enablement, and influence partners without direct authority.
• Ability to work 40 hours per week. Travel is expected approximately quarterly.
• Relevant bachelor's degree or equivalent practical experience.

Aufgaben

• Own end-to-end development, delivery, and maintenance of partner-readiness and enablement materials for Product Support Experts and Partner CS teams, including Partner Customer Success Managers (PCSM) and Partner Implementation Consultants (PIC).
• In partnership with Learning & Development, translate product, program, and support-experience changes into role-based learning content, support guidance, playbooks, job aids, and communications tailored to each audience.
• Build readiness plans with clear content needs, milestones, dependencies, delivery channels, and responsibilities across launches and ongoing change.
• Partner with Product, Service Delivery, Service Design, Partner Enablement, subject-matter experts, and other enablement owners to validate content and coordinate delivery.
• Deliver and facilitate enablement; maintain accessible, current materials and manage communications so teams can apply changes in their daily work.
• Assess readiness through completion, understanding, adoption, and feedback; surface gaps and support readiness decisions with clear mitigation plans.
• Use feedback from Product Support experts, Partner Customer Success Managers (PCSM), Partner Implementation Consultants (PIC), and firms to close knowledge gaps and continuously improve content and delivery methods.
• Create repeatable readiness standards and practices that scale as the accountant and partner ecosystem grows.

Kenntnisse

Project management

Facilitation

Writing

Stakeholder communication

Content development

Change management

Cross-functional collaboration

Ausbildung

Bachelor's degree or equivalent practical experience

Jobbeschreibung

Intuit, Inc. seeks to build and run end-to-end CS Partner Readiness, enabling Product Support Experts and Partner CS teams to support accountants and partner firms at every stage of launches and changes.

You will translate product changes into practical learning experiences, develop materials, and collaborate with Partner Enablement and other readiness owners to drive adoption on the ground. Domestic travel is expected quarterly.