Staff CX Delivery Designer: Partner Experience Architect

Intuit, Inc.; Mountain View (CA); Sur place; USD 148 000 - 200 000; Plein temps

Résumé du poste

Intuit, Inc. is seeking a Staff Customer Experience Delivery Designer to shape experiences, standards, and tools that enable experts to deliver consistently great support across the firm journey.

You will translate firm and partner needs into people, process, and technology changes spanning foundational tech, enablement, and change management. You will design experiences that resolve accountant and partner issues faster and more consistently, building playbooks, tools, and standards for delivery

Qualifications

• 5+ years Intuit experience and knowledge of Intuit products.
• Experience in human-centered design, journey mapping and service blueprinting.
• Ability to translate complex customer and business needs into actionable service designs.
• Experience independently leading complex cross-functional initiatives, setting direction.
• Strong analytical, facilitation, and communication skills; experience with collaborative design tools such as Mural, Figma.

Responsabilités

• Lead the design of new and improved support experiences for accountant firms and partners as ProPartner Support and the Global Partner Program scale.
• Create customer journeys, service blueprints, support standards, and playbooks translating strategy into delivery requirements.
• Define technology and tooling needs with internal teams; guide testing and implementation of capabilities.
• Use feedback and data to identify friction, prioritize opportunities, and drive improvements.
• Drive cross-functional alignment on decisions, dependencies, handoffs, and implementation plans.
• Partner with CS Readiness and delivery teams to translate designs into enablement needs and adoption.
• Develop experiments, evaluate post-launch performance, and iterate on designs.
• Establish a reusable design framework and communicate recommendations to stakeholders.

Connaissances

Intuit experience

Customer experience design

Human-centered design

Analytical skills

Formation

Bachelor's degree or equivalent

Outils

Mural

Figma

Description du poste

Intuit, Inc. is seeking a Staff Customer Experience Delivery Designer to shape experiences, standards, and tools that enable experts to deliver consistently great support across the firm journey.

You will translate firm and partner needs into people, process, and technology changes spanning foundational tech, enablement, and change management. You will design experiences that resolve accountant and partner issues faster and more consistently, building playbooks, tools, and standards for delivery