Senior Parking Services Representative – Collections

Wayne State University; Fayetteville (NC); On-site; USD 35,937 - 43,923; Full time

Job summary

A public university in Fayetteville, NC, is seeking a Customer Service Representative III to assist customers with parking services. The role entails addressing inquiries and resolving issues while maintaining professional communication. Candidates should have at least a high school diploma and customer service experience. Proficiency in Spanish is preferred. The salary for this position is $39,930 annually.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service or administrative experience.

Responsibilities

• Serve as the first point of contact for customers seeking assistance.
• Respond to inquiries and resolve parking issues.
• Process payments and appeals.

Skills

Customer service skills

Problem-solving skills

Communication skills

Proficiency in Spanish

Education

High school diploma or equivalent

Associate degree from an accredited institution

Tools

Office software

Job description

A public university in Fayetteville, NC, is seeking a Customer Service Representative III to assist customers with parking services. The role entails addressing inquiries and resolving issues while maintaining professional communication. Candidates should have at least a high school diploma and customer service experience. Proficiency in Spanish is preferred. The salary for this position is $39,930 annually.