Customer Service Representative III – Collections

Austin Community College; Arkansas; On-site; USD 35,937 - 43,923; Full time

Job summary

A regional educational institution in Arkansas is seeking a Customer Service Representative III to serve as the first point of contact for customers regarding parking services. The role involves handling inquiries, resolving parking issues, and processing payments. Candidates must possess a high school diploma and have at least one year of customer service experience. The position offers a salary of $39,930 and requires strong communication skills along with the ability to work in stressful situations.

Qualifications

• At least one year of customer service or administrative experience.
• Ability to maintain professionalism in difficult interactions.
• Knowledge of basic mathematics.

Responsibilities

• Serve as the first point of contact for customers seeking assistance.
• Respond to inquiries, resolve parking issues, process payments.
• Maintain collegial relationships and reliable attendance.

Skills

Proficiency with computers and standard office software

Strong communication skills

Problem-solving skills

Proficiency in Spanish

Education

High school diploma or equivalent

Associate Degree

Job description

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Customer Service Representative III - Collections

This position is Open until filled. Early applications are encouraged as the position may close before the listed deadline once a suitable candidate is found.

Summary of Job Duties:

The Customer Service Representative III serves as the first point of contact for customers seeking assistance with parking services. This role involves responding to inquiries, resolving parking issues, processing payments and appeals, and providing clear, courteous communication in-person, over the phone, and via email.

This position is governed by state and federal laws and agency/institution policy.

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications:

• Formal education equivalent of a High school diploma
• At least one year of customer service or administrative experience

Preferred Qualifications:

• Associate Degree from an accredited institution of higher education
• At least two years of cashier experience
• Proficiency in Spanish and English

Knowledge, Skills & Abilities:

• Proficiency with computers and standard office software
• Strong communication and problem-solving skills
• Ability to maintain professionalism in difficult and stressful interactions
• Knowledge of or ability to learn parking regulations and systems
• Knowledge of basic mathematics
• Ability to research files, verify information, and complete forms and applications
• Ability to compile data, prepare reports, and maintain files

Salary Information:

$39,930

Required Documents to Apply:

Cover Letter/Letter of Application, License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume

Please do not send to listed recruitment contact.