Senior P&C Insurance Programs Director

Mass Markets, Inc.; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Mass Markets, Inc. in Dallas seeks a senior P&C account management leader to guide insurance programs for key clients within our BPO and CX services. You will steward client communications, nurture relationships, and ensure compliance with policy changes and deadlines.

This role combines account management, contract oversight, and collaboration with the Management Team to drive program efficiency and financial performance through strategic initiatives and smooth launches.

Qualifications

• Requires 10+ years of insurance experience building and managing Property & Casualty and Life programs.
• Ability to work professionally in a fast-paced environment.
• Professional designation (CPCU/CIC/AAI/CISR) preferred.

Responsibilities

• Develop a detailed understanding of client products and services.
• Manage growth and oversee the sales operation.
• Improve and strengthen existing P&C programs.
• Provide input, innovation, and support to the Management Team.
• Project management of new launches and initiatives, including process design and implementation.
• Ensure program efficiency and financial performance.

Skills

P&C insurance

Account management

Client relations

Contract management

BPO knowledge

Education

CPCU/CIC/AAI/CISR

Tools

MS Office

CRM systems

Job description

Mass Markets, Inc. in Dallas seeks a senior P&C account management leader to guide insurance programs for key clients within our BPO and CX services. You will steward client communications, nurture relationships, and ensure compliance with policy changes and deadlines.

This role combines account management, contract oversight, and collaboration with the Management Team to drive program efficiency and financial performance through strategic initiatives and smooth launches.