Senior P&C Insurance BA - CRM & Process Optimization

Signers National group; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Signers National is seeking a Senior Business Analyst with a strong background in Property & Casualty (P&C) insurance to join our team in New York. The role owns the business analysis workstream across cross-functional initiatives, translating business needs into clear requirements and driving solution design.

The ideal candidate has 5+ years of BA experience in P&C, experience with CRM and internal systems, and the ability to manage backlog and deliver iterative improvements through the SDLC.

Qualifications

• Five+ years of experience as a Business Analyst in P&C insurance or equivalent.
• Deep knowledge of insurance operations, workflows, and systems.
• Experience leading requirements efforts and translating business needs into clear specifications.

Responsibilities

• Partner with producers, brokers, underwriters, and stakeholders to map current-state processes and identify improvements.
• Lead requirements discovery and solution design for the CRM and internal systems (production pipelines, quoting, submissions, renewals, commissions).
• Elicit, analyze, and document functional specs, user stories, acceptance criteria, process maps, and data mappings for development teams.
• Perform impact analysis on changes across downstream systems, integrations, and compliance.
• Collaborate with product owners, Solution Architect, QA, and developers through the SDLC to ensure feasible, testable deliverables.
• Own cross-functional initiatives from intake to delivery and prioritize changes aligned to business strategy.
• Support requirements for carrier data exchange, ACORD messaging, surplus lines tax filings, and delegated authority workflows as needed.
• Mentor junior analysts and business users in requirements gathering and UAT.

Skills

Business Analysis

P&C Insurance

CRM & Stakeholders

Requirements Management

Communication

Education

Bachelor’s degree in Business Administration or Information Systems

Tools

CRM platform

Data mapping tools

Job description

Signers National is seeking a Senior Business Analyst with a strong background in Property & Casualty (P&C) insurance to join our team in New York. The role owns the business analysis workstream across cross-functional initiatives, translating business needs into clear requirements and driving solution design.

The ideal candidate has 5+ years of BA experience in P&C, experience with CRM and internal systems, and the ability to manage backlog and deliver iterative improvements through the SDLC.