Senior P&C Claims Lead - TPA & Litigation

CMFG Life Insurance Company; Madison (WI); On-site; USD 93,000 - 140,000; Full time

Job summary

TruStage is seeking a senior claims professional to oversee third‑party administrators and litigated claims across Property & Casualty lines. The role drives timely policy application, quality outcomes, and compliant processes while coordinating with Underwriting, Actuarial, Product, Finance and Treasury.

The position requires strong communication, critical thinking, and a track record in complex claims management.

Qualifications

• 7+ years of P&C insurance claims experience.
• Adjuster license and continuing education as needed.
• Proven ability to clearly communicate information remotely or in person.
• Experience with Property, General Liability, Automobile Liability and Professional Liability.
• Willing to travel approximately 10%.
• CPCU, AIC, ASLI, or other designations are desirable.

Responsibilities

• Serve as the primary point of contact and relationship manager for program claims.
• Proactive litigation management including investigating, evaluating, and negotiating to resolution.
• Coordinate operational leadership to ensure consistent claim results and customer service.
• Develop protocols for claim strategies and training as required.
• Collaborate with business partners vetting and onboarding new Programs and TPAs.
• Monitor monthly data collection and information sharing to support standards.
• Work with cross-functional teams to analyze and structure Program Business.
• Conduct in-person or remote claim file reviews and audits of TPA systems.
• Travel to meet Program Managers, Brokers, etc.
• Identify emerging claim trends and implement process improvements.
• Participate in Claim organization strategy initiatives.
• Collaborate on selection and ongoing management of TPAs and outside vendors.

Skills

Communication

Critical thinking

Analytical skills

Interpersonal skills

Travel ability

Education

Bachelor's degree in Business Administration, Insurance, Finance, Economics, or related field

Job description

TruStage is seeking a senior claims professional to oversee third‑party administrators and litigated claims across Property & Casualty lines. The role drives timely policy application, quality outcomes, and compliant processes while coordinating with Underwriting, Actuarial, Product, Finance and Treasury.

The position requires strong communication, critical thinking, and a track record in complex claims management.