Senior OU Tech Partner, North America

gsknch; New Jersey; On-site; USD 150,000 - 190,000; Full time

Job summary

Haleon seeks a Senior Operating Unit Technology Partner for North America to lead the Commercial Excellence technology portfolio. You will partner with the Chief US Chief Customer Officer and Sales to align digital investments with brand growth, consumer engagement, and marketing effectiveness.

You will translate business strategy into an integrated roadmap across platforms, data, content, and measurement, enabling stronger customer relations and ROI realization.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years in digital & technology roles, preferably with commercial topics.
• Strong understanding of commercial excellence and sales processes, incl. Net Revenue Management and ERP linkage.
• Strong commercial acumen with ability to develop business cases and prioritize demand.

Responsibilities

• Own end-to-end Commercial Excellence digital and technology portfolio strategy and delivery.
• Partner with CCO and Sales to own NA Commercial Excellence strategy linking digital, data, AI, and content to growth.
• Break down problems and optimize processes and systems.
• Balance global and NA growth priorities with technology strategy and standards.
• Create dashboards (Tableau/Power BI) for real-time metrics for leadership.
• Develop models with Data Scientists for forecasting demand, trends, and growth.
• Lead initiatives from strategy to adoption and benefits realization with cross-functional teams.
• Define portfolio KPIs and improve data governance and delivery outcomes.

Skills

Commercial excellence

Sales processes

Data-driven decisions

Stakeholder collaboration

Education

Bachelor's degree

Tools

Tableau

Power BI

ERP systems

Job description

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The Senior Operating Unit Technology Partner North America is accountable for the regional Commercial Excellence technology portfolio and ecosystem and implementation of key initiatives. Partnering with the Chief US Chief Customer Officer and the Sales teams, the role owns the end-to-end agenda across strategy, key processes and systems, investment, architecture, delivery, adoption, ROI and value realization. We are looking for someone with a passion for consumer insights, commercial excellence and technology.

Reporting to the Head of Digital and Technology North America, the role will independently partner with local and global stakeholders to shape priorities, make trade-offs and represent Digital & Technology in senior forums. This leader will translate business strategy into an integrated roadmap spanning platforms, data, content, media and measurement to enable stronger customer relations, consumer insights and growth initiatives, whilst optimizing investment. The role will help support the business breaking down problems into their component parts and find solution to improve critical processes.

This requires a commercially minded technology leader with expertise in commercial excellence, sales processes, Net Revenue Management, channel and consumer data and analytics, and the relation to systems. A transformation mindset will turn opportunities into practical process and systems changes, leveraging emerging AI solutions where possible.

Role Responsibilities

• End-to-end Commercial Excellence digital and technology portfolio strategy and delivery
• Partner with the Chief Customer Officer and Sales teams to own the North America Commercial Excellence strategy and portfolio, linking digital, data, AI and content investments to brand growth, consumer engagement, eCommerce and marketing effectiveness.
• Breakdown problems and processes into its component parts, and support optimization of processes and systems accordingly
• Balance Haleon's global Digital & Technology strategy, platforms, standards and synergies with North America growth priorities and market opportunities
• Create and maintain dashboards and reports using tools like Tableau, Power BI, or similar, to provide real-time visibility into key business metrics. Present findings in clear, concise formats for senior leadership and stakeholders.
• Work with Data Scientists to develop and refine models for forecasting product demand, sales trends, and market growth using statistical methods and machine learning techniques
• Lead priority initiatives from strategy and business case through architecture, launch, adoption, operating model and benefits realization, partnering across business, product, data, agency, legal, privacy and cyber security teams.
• Define portfolio KPIs and partner with Data & Analytics to improve data quality, governance and delivery against business outcomes.

Data, governance, risk and compliance

• Ensure solutions are secure, privacy-conscious, compliant and aligned to Haleon standards, working with Legal, Privacy, Cyber Security, Data Governance and Procurement.
• Embed responsible consumer data, consent and AI practices across North America commercial activities.
• Operationalize global governance locally through appropriate controls

Adoption, operations and value realization

• Drive capability adoption through focused change, training and enablement plans with cross-functional teams.
• Track delivery, operational performance, adoption, user satisfaction and business value against agreed KPIs.
• Work with global product and support teams to resolve service, stability, integration and data quality issues affecting North America.

Basic Qualifications

• Bachelors Degree.
• 5+ years of experience in digital and technology roles, ideally with a focus on commercial topics.
• Strong understanding of commercial excellence and sales processes, including Net Revenue Management (or Revenue Growth Management), business planning, customer collaboration and linkage to ERP systems.
• Strong commercial acumen, including the ability to develop business cases, prioritize demand,