Senior OU Tech Partner, North America

Haleon; New Jersey; Hybrid; USD 145,000 - 200,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Paid parental leave

Healthcare coverage

Job summary

Haleon is seeking a Senior Operating Unit Technology Partner for North America to lead the Commercial Excellence technology portfolio and drive data-driven growth. You will partner with the Chief Customer Officer and Sales teams to align digital, data, AI, and content investments with brand growth, engagement and eCommerce objectives.

You will translate business strategy into an integrated roadmap across platforms, data and measurement, while collaborating with global teams to optimize

Qualifications

• 5+ years of experience in digital and technology roles, ideally with commercial topics.
• Strong understanding of commercial excellence and sales processes, including Net Revenue Management and ERP linkage.
• Excellent communication and presentation skills, with the ability to present complex data insights to senior stakeholders.

Responsibilities

• Own end-to-end Commercial Excellence digital and technology portfolio strategy and delivery.
• Partner with the Chief Customer Officer and Sales teams to link digital, data, AI and content investments to growth and marketing effectiveness.
• Break down problems and optimize processes, ensuring alignment with global strategy and NA priorities.
• Create dashboards and reports with Tableau/Power BI for real-time KPIs.
• Lead initiatives from strategy through architecture, launch, adoption and benefits realization.

Skills

Digital & Technology

Commercial Excellence

Sales Processes

Data Analytics

Communication & Presentation

Education

Bachelor's degree

Tools

Tableau

Power BI

Job description

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the Role

The Senior Operating Unit Technology Partner North America is accountable for the regional Commercial Excellence technology portfolio and ecosystem and implementation of key initiatives. Partnering with the Chief US Chief Customer Officer and the Sales teams, the role owns the end-to-end agenda across strategy, key processes and systems, investment, architecture, delivery, adoption, ROI and value realization. We are looking for someone with a passion for consumer insights, commercial excellence and technology. Reporting to the Head of Digital and Technology North America, the role will independently partner with local and global stakeholders to shape priorities, make trade-offs and represent Digital & Technology in senior forums. This leader will translate business strategy into an integrated roadmap spanning platforms, data, content, media and measurement to enable stronger customer relations, consumer insights and growth initiatives, whilst optimizing investment. The role will help support the business breaking down problems into their component parts and find solution to improve critical processes. This requires a commercially minded technology leader with expertise in commercial excellence, sales processes, Net Revenue Management, channel and consumer data and analytics, and the relation to systems. A transformation mindset will turn opportunities into practical process and systems changes, leveraging emerging AI solutions where possible.

Role Responsibilities

• End-to-end Commercial Excellence digital and technology portfolio strategy and delivery
• Partner with the Chief Customer Officer and Sales teams to own the North America Commercial Excellence strategy and portfolio, linking digital, data, AI and content investments to brand growth, consumer engagement, eCommerce and marketing effectiveness
• Breakdown problems and processes into its component parts, and support optimization of processes and systems accordingly
• Balance Haleon’s global Digital & Technology strategy, platforms, standards and synergies with North America growth priorities and market opportunities
• Create and maintain dashboards and reports using tools like Tableau, Power BI, or similar, to provide real-time visibility into key business metrics
• Present findings in clear, concise formats for senior leadership and stakeholders
• Work with Data Scientists to develop and refine models for forecasting product demand, sales trends, and market growth using statistical methods and machine learning techniques
• Lead priority initiatives from strategy and business case through architecture, launch, adoption, operating model and benefits realization, partnering across business, product, data, agency, legal, privacy and cyber security teams
• Define portfolio KPIs and partner with Data & Analytics to improve data quality, governance and delivery against business outcomes
• Data, governance, risk and compliance: Ensure solutions are secure, privacy-conscious, compliant and aligned to Haleon standards, working with Legal, Privacy, Cyber Security, Data Governance and Procurement
• Embed responsible consumer data, consent and AI practices across North America commercial activities
• Operationalize global governance locally through appropriate controls
• Adoption, operations and value realization: Drive capability adoption through focused change, training and enablement plans with cross-functional teams; Track delivery, operational performance, adoption, user satisfaction and business value against agreed KPIs; Work with global product and support teams to resolve service, stability, integration and data quality issues affecting North America

Basic Qualifications

• Bachelors Degree
• 5+ years of experience in digital and technology roles, ideally with a focus on commercial topics
• Strong understanding of commercial excellence and sales processes, including Net Revenue Management (or Revenue Growth Management), business planning, customer collaboration and linkage to ERP systems
• Strong commercial acumen, including the ability to develop business cases, prioritize demand, assess ROI and track benefits
• Experience translating business requirements into functional and non-functional system requirements and working with the team to produce high-level technical solutions
• Excellent communication and presentation skills, with the ability to present complex data insights to senior stakeholders
• Strong analytical and process-based skills (e.g. process flow diagrams, business and process modelling, data analysis, reporting and visual tools etc.)

Preferred Qualifications

• Advanced Degree
• Marketing, IT, Consumer Science majors
• Knowledge of trade management systems; SAP knowledge is a plus
• Experience in CPG/FMCG, consumer health, retail or another consumer-focused environment, or equivalent top-tier consulting experience
• Creative thinker with curiosity for emerging AI and a bias for practical innovation
• Working knowledge of privacy, consent, cyber security, vendor governance and responsible AI

Location

This role is hybrid-based in Berkeley Heights, NJ with 3 in-office days required

Salary Range

$145,467 - $200,017 plus an 18% bonus

Benefits

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program

This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave

On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family

We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering

Job Posting End Date

2026-10-28

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong. During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.