Sales Rep Experience Manager

gsknch; New Jersey; On-site; USD 110,000 - 170,000; Full time

Job summary

Haleon is seeking a Sales Rep Experience Manager to define the future experience strategy for sales representatives globally. You will explore how reps interact with customers, data, tools and content to identify opportunities that boost effectiveness and customer outcomes.

Through research, service design and innovation you will shape future-state experiences enabling reps to create greater value for customers and Haleon.

Responsibilities

• Develop deep understanding of sales representative needs, behaviours and challenges.
• Conduct research with field teams and key stakeholders.
• Define personas, behavioural profiles and audience frameworks.
• Analyse operational challenges and identify strategic improvement opportunities.
• Translate research findings into clear strategic recommendations.
• Map end-to-end sales representative journeys across planning, preparation, engagement and follow-up activities.
• Identify pain points, inefficiencies and moments that matter.
• Develop future-state journeys, service models and experience concepts.
• Prioritise experience opportunities that improve effectiveness and engagement outcomes.
• Identify strategic opportunities that address both colleague and business needs.
• Facilitate opportunity assessment and strategic analysis activities.
• Evaluate ideas against business goals, user desirability and enterprise strategy.
• Conduct SWOT and opportunity assessments.
• Build prioritised recommendations for further exploration.
• Support discovery intake and prioritisation activities.
• Prepare Stage Gate documentation and strategic recommendations.
• Facilitate stakeholder alignment sessions and pre-governance reviews.
• Support investment discussions through research and business insight.
• Engage Architecture and Technology teams to assess potential opportunities.
• Contribute to current-state and future-state capability assessments.
• Identify opportunities for capability reuse and cross-programme alignment.
• Support future-state process and experience design work.
• Test assumptions and hypotheses around effectiveness, experience quality and adoption.

Job description

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

• * Please note: The internal deadline for applications is Oct. 6th, 2026.

Background and Context

The Commercial Digital Services Value Pool, within Haleon's Digital & Technology Function, is a large‑scale enterprise transformation portfolio designed to unlock more than £250m in commercial benefits over 3-5 years, powered by over £100m of targeted digital investment. The portfolio spans four strategic pillars:

• Investment Effectiveness - prioritising digital and technology spend against the highest‑value opportunities.
• Go‑to‑Market & Pharmacy Transformation - modernising commercial execution models and elevating the pharmacy channel.
• Salesforce of the Future - equipping field teams with advanced digital tools, insights, and data‑driven ways of working.
• Digital Experiences - enabling seamless, personalised customer and patient interactions through best‑in‑class digital capabilities.

Product Experience Design is responsible for defining how Haleon creates value through digital products, services and experiences. Bringing together Product Strategy, Experience Strategy, Service Design, Research and Experience Design, the function shapes how consumers, customers, experts and colleagues engage with Haleon across every touchpoint.

The team defines the future‑state experience ecosystem across content, media, data, platforms, personalisation and intelligent services, ensuring enterprise investments translate into experiences that people actively choose to use, trust and return to. Product Experience Design acts as both a strategic partner and design authority across Digital & Technology, helping shape product direction, experience standards and future growth opportunities.

About the role

The Sales Rep Experience Manager is responsible for defining the future experience strategy for Haleon's sales representatives globally.

The role focuses on understanding how sales representatives interact with customers, processes, data, tools and content in order to identify opportunities that improve effectiveness, engagement and customer outcomes.

Through research, service design and innovation, the role defines future‑state experiences that enable sales representatives to create greater value for customers and the business.

Role Responsibilities

Customer & Colleague Insight

• Develop deep understanding of sales representative needs, behaviours and challenges.
• Conduct research with field teams and key stakeholders.
• Define personas, behavioural profiles and audience frameworks.
• Analyse operational challenges and identify strategic improvement opportunities.
• Translate research findings into clear strategic recommendations.

Journey Mapping & Experience Design

• Map end-to-end sales representative journeys across planning, preparation, engagement and follow-up activities.
• Identify pain points, inefficiencies and moments that matter.
• Develop future-state journeys, service models and experience concepts.
• Prioritise experience opportunities that improve effectiveness and engagement outcomes.

Opportunity Identification

• Identify strategic opportunities that address both colleague and business needs.
• Facilitate opportunity assessment and strategic analysis activities.
• Evaluate ideas against business goals, user desirability and enterprise strategy.
• Conduct SWOT and opportunity assessments.
• Build prioritised recommendations for further exploration.

Discovery & Governance

• Support discovery intake and prioritisation activities.
• Prepare Stage Gate documentation and strategic recommendations.
• Facilitate stakeholder alignment sessions and pre-governance reviews.
• Support investment discussions through research and business insight.

Strategic Alignment & Architecture

• Engage Architecture and Technology teams to assess potential opportunities.
• Contribute to current-state and future-state capability assessments.
• Identify opportunities for capability reuse and cross-programme alignment.
• Support future-state process and experience design work.

Innovation & Experimentation

• Test assumptions and hypotheses around effectiveness, experience quality and adoption.
• Vali