Senior Organizational Change Management Consultant (Contract)

Concentrix; Texas; Hybrid; USD 140,000 - 175,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Employee assistance program

401(k) retirement plan

Paid time off

Job summary

Concentrix is seeking a Senior Organizational Change Management Consultant on a contract basis to lead change programs tied to technology deployments and enterprise transformations. The role focuses on stakeholder engagement, communications, training design, and adoption to realize business value.

You will guide cross-functional teams, drive adoption metrics, and shape governance and operating-model capabilities for long-term success across global initiatives. Remote USA, 4–6 months contract.

Qualifications

• 5–8+ years of Organizational Change Management experience.
• Experience supporting technology implementations and digital transformation programs.
• Strong foundation in stakeholder engagement, communications, training, readiness planning, and user adoption.

Responsibilities

• Support the OCM Lead in executing change management strategies for technology implementations and enterprise transformation initiatives.
• Lead assigned OCM workstreams and deliverables, ensuring alignment with project milestones, release plans, and business objectives.
• Conduct stakeholder assessments, change impact analyses, and organizational readiness activities to inform change planning.
• Develop and execute communication plans, training strategies, engagement approaches, and adoption activities that support successful transitions.
• Partner with business and technical teams to identify change risks, resistance points, and user adoption challenges, and recommend mitigation actions.
• Drive stakeholder alignment and help teams move forward when competing priorities, ambiguity, or resistance arise.
• Facilitate workshops, stakeholder meetings, focus groups, governance discussions, and feedback sessions to gather insights and drive alignment.
• Create high-quality, executive-ready presentations, status updates, communications, job aids, and training materials.
• Build adoption plans that support successful launch, user readiness, and long-term business value realization.
• Help establish and support change champion networks, leadership engagement plans, governance routines, and reinforcement activities.
• Develop RACI and ownership models to clarify decision-making, accountability, and operating-model expectations.
• Monitor adoption metrics, readiness indicators, and user feedback to assess effectiveness and refine interventions.
• Support transformation efforts related to migrating client partner experiences from Sitecore to Adobe Experience Cloud.
• Help improve and transform the end-to-end partner experience across strategic partner journeys and workstreams.
• Establish governance, communications, adoption, and operating-model capabilities that enable successful launch and long-term business value realization.
• Coordinate activities across internal teams, Adobe, existing vendors, and other stakeholders involved in the transformation effort.
• Collaborate across functional teams to promote a consistent, positive, and user-centered transformation experience.
• Contribute to the ongoing improvement of OCM methodologies, tools, templates, and best practices.
• Provide coaching, guidance, and support to junior team members as needed.

Skills

OCM experience

Stakeholder engagement

Communications

Training & readiness

Facilitation

Presentation skills

Project management

Education

Bachelor’s degree

Prosci/CCMP certification preferred

Job description

Senior Organizational Change Management Consultant (Contract)

Location: Remote in USA - Contract 4-6 months

The deadline to apply for this position is: 11/12/2026.

Base salary range for this position is $140,000-$175,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Job Description Summary

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Responsibilities

• Support the OCM Lead in executing change management strategies for technology implementations and enterprise transformation initiatives.
• Lead assigned OCM workstreams and deliverables, ensuring alignment with project milestones, release plans, and business objectives.
• Conduct stakeholder assessments, change impact analyses, and organizational readiness activities to inform change planning.
• Develop and execute communication plans, training strategies, engagement approaches, and adoption activities that support successful transitions.
• Partner with business and technical teams to identify change risks, resistance points, and user adoption challenges, and recommend mitigation actions.
• Drive stakeholder alignment and help teams move forward when competing priorities, ambiguity, or resistance arise.
• Facilitate workshops, stakeholder meetings, focus groups, governance discussions, and feedback sessions to gather insights and drive alignment.
• Create high-quality, executive-ready presentations, status updates, communications, job aids, and training materials.
• Build adoption plans that support successful launch, user readiness, and long-term business value realization.
• Help establish and support change champion networks, leadership engagement plans, governance routines, and reinforcement activities.
• Develop RACI and ownership models to clarify decision-making, accountability, and operating-model expectations.
• Monitor adoption metrics, readiness indicators, and user feedback to assess effectiveness and refine interventions.
• Support transformation efforts related to migrating client partner experiences from Sitecore to Adobe Experience Cloud.
• Help improve and transform the end-to-end partner experience across strategic partner journeys and workstreams.
• Establish governance, communications, adoption, and operating-model capabilities that enable successful launch and long-term business value realization.
• Coordinate activities across internal teams, Adobe, existing vendors, and other stakeholders involved in the transformation effort.
• Collaborate across functional teams to promote a consistent, positive, and user-centered transformation experience.
• Contribute to the ongoing improvement of OCM methodologies, tools, templates, and best practices.
• Provide coaching, guidance, and support to junior team members as needed.

Qualifications

• 5–8+ years of Organizational Change Management experience, ideally supporting technology implementations and digital transformation programs.
• Experience contributing to OCM initiatives for enterprise technology deployments or digital workplace solutions.
• Strong foundation in stakeholder engagement, communications, training, readiness planning, and user adoption.
• Demonstrated ability to translate technical and process changes into clear business impacts and user-focused messaging.
• Strong consulting, facilitation, presentation, and stakeholder management skills.
• Experience working in matrixed project environments and collaborating with cross-functional business and technical teams.
• Ability to identify and address resistance while keeping change activities moving across complex stakeholder groups.
• Experience supporting governance decisions, adoption planning, communications, and operating-model development.
• Excellent organizational skills with strong attention to detail and the ability to manage multiple priorities effectively.
• Comfortable working in fast-paced environments with evolving priorities and ambiguity.
• Bachelor’s degree required; degree in Business, Communications, Organizational Development, or a related field preferred.
• Prosci or CCMP certification preferred.
• Project or program management experience and/or certifications such as PMP, Scrum, or Agile are a plus.

Benefits

• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please.

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.