Senior Ops Manager, Tech Support & Automation

McKesson; Alpharetta (GA); On-site; USD 88,000 - 146,000; Full time

Job summary

McKesson seeks a Senior Operations Manager for Specialty Support Services in Alpharetta, GA or Fort Worth, TX. The role leads multiple supervisors, shapes strategy, and drives automation and process improvements to enhance customer outcomes.

Requires 9+ years of leadership and a Bachelor’s degree. You will manage performance, promote efficiency, and partner across Product, Technology, and Operations to deliver results.

Qualifications

• 9+ years of leadership experience in Technical Support, Operations, Contact Center, Customer Success, or a related function.
• 1+ years leading managers or multiple operational teams.
• Experience leading cross-functional projects or organizational change.
• Experience managing operational metrics, workforce performance, service quality, and productivity goals.

Responsibilities

• Strategic Leadership: set priorities and direct specialty support services, improve customer experience and business results.
• Operational Excellence: oversee functions, define metrics, and standardize processes to meet goals.
• Performance & Accountability: hold Supervisors to performance, engagement, and quality standards; ensure reporting.
• Automation & Business Transformation: evaluate and implement automation with partners, track outcomes.
• People Leadership: develop Supervisors and future leaders, promote collaboration and knowledge sharing.
• Brand Growth & Service Expansion: raise awareness and identify opportunities to expand services across the organization.

Skills

Leadership experience

Cross-functional projects

Operational excellence

Analytical skills

People development

Education

Bachelor’s degree

Job description

McKesson seeks a Senior Operations Manager for Specialty Support Services in Alpharetta, GA or Fort Worth, TX. The role leads multiple supervisors, shapes strategy, and drives automation and process improvements to enhance customer outcomes.

Requires 9+ years of leadership and a Bachelor’s degree. You will manage performance, promote efficiency, and partner across Product, Technology, and Operations to deliver results.