Senior Tech Support Operations Lead

McKesson Corporation; Fort Worth (TX); On-site; USD 88,000 - 146,000; Full time

Job summary

McKesson Corporation is seeking a Senior Operations Manager for Specialty Support Services in the Fort Worth, TX area. The role leads multiple Supervisors and a broader team to deliver exceptional customer outcomes, improve processes, and drive automation initiatives.

The position requires 9+ years of leadership experience and 1+ year(s) of supervisory experience, with a Bachelor's degree. The role emphasizes people leadership, performance management, and organizational change.

Qualifications

• 9+ years of leadership experience in Technical Support, Operations, or related functions.
• 1+ years leading managers or multiple operational teams.
• Experience leading cross-functional projects or organizational change.
• Experience managing operational metrics, workforce performance, service quality, and productivity goals.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead specialized support services leadership and manage Supervisors and teams.
• Define and track metrics, service levels, and quality expectations.
• Identify automation opportunities and drive process improvements.
• Oversee readiness for new products, services, and business initiatives.
• Promote knowledge sharing and cross-functional collaboration.

Skills

Leadership

Cross-functional collaboration

Analytical thinking

People management

Operational metrics

Education

Bachelor's degree

Job description

McKesson Corporation is seeking a Senior Operations Manager for Specialty Support Services in the Fort Worth, TX area. The role leads multiple Supervisors and a broader team to deliver exceptional customer outcomes, improve processes, and drive automation initiatives.

The position requires 9+ years of leadership experience and 1+ year(s) of supervisory experience, with a Bachelor's degree. The role emphasizes people leadership, performance management, and organizational change.