Senior Ops Manager, Payment Integrity & AI Enablement

Devoted Health Services, Inc

Waltham (MA)

On-site

USD 111,000 - 150,000

Full time

4 days ago

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Benefits offered by this job

Health Insurance

Generous paid time off

$100 monthly stipend for mobile/intern

Stock options for all employees

Bonus eligibility for most roles

Job summary

Devoted Health Services, Inc. is seeking to fill a Business Operations Senior Manager role to lead the Payment Integrity operation.

You will own the daily health of the operation, monitor turnaround times, clear backlogs, and ensure queue health while partnering with cross-functional teams and external vendors. The role emphasizes driving measurable operational results, managing change, and launching scalable workflows with KPI tracking.

Qualifications

6+ years of experience in business operations or operational leadership.
Demonstrated success in driving meaningful change and measurable operational results in fast-paced environments, with a bias toward action and a focus on continuous improvement.
Thrives in operational execution, escalation management, and problem-solving
Comfort with ambiguity, including unanticipated and sometimes messy issues that require ownership from triage to resolution
Analytic mindset and ability to execute qualitative and quantitative analyses that drive impact
Exceptional communication and cross-functional collaboration skills, with an ability to influence others
Strong organizational skills, including prioritizing and managing multiple initiatives at once
High degree of professionalism

Responsibilities

Own the daily health of the operation—monitoring TAT, clearing backlogs, and ensuring queue health remains optimal.
Oversee operational performance and maintain the feedback loop between high productivity and rigorous audit accuracy.
Own the end-to-end design, testing, and launch of scalable cross-functional workflows, including change management, training, and post-launch KPI tracking.
Partner closely with external vendors and cross-functional stakeholders across Engineering, Network/Provider Operations, Claims, and Integrations to align on ongoing operational priorities, streamline end-to-end workflows, and drive shared business outcomes.
Identify opportunities to lean out manual processes by deploying and managing AI agents alongside human staff.
Act as the primary escalation point to resolve blockers for vendors and internal teams, ensuring they have the training and job aids needed to succeed.