Senior Operations Support Specialist

Acosta Group; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Senior Operations Support Specialist to provide exceptional customer service and support for retail operations. This role involves merchandising evaluation, onboarding, and assisting new employees with daily operations. The ideal candidate should have strong communication skills and experience in a contact center or office environment. Join a dynamic team that values innovation and internal development.

Qualifications

• Experience in a contact center or office required.
• Experience with Microsoft office tools required.

Responsibilities

• Provides premium customer service via calls, chats, and emails.
• Completes quality checks on new jobs/actions.
• Documents issues with proper grammar and spelling.

Skills

Professional phone etiquette

Formal business writing proficiency

Typing proficiency

Education

High school

Experience in a contact center or office

Experience with Microsoft office tools

Experience in retail or merchandising

Job description

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Description

Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.

Description

Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.

Responsibilities

• Chooses grades that may affect the field merchandisers’ scorecards.
• Completes “Quality Checks” on new jobs/actions.
• Answers phone calls with professional phone etiquette as well as chats, text, & emails.
• Provides Walmart Volt software administration.
• Provides Premium 360, onboarding, and eLearning support
• Documents issues with proper grammar and spelling.
• Emails internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and many more with escalation reports.
• Navigates multiple cloud-based applications for functionality and resources.
• Escalates trends to Supervisor.
• Other duties as required.
  
  
  

Qualifications

Minimum Qualifications-Education and Experience

• High school
• Experience in a contact center or office required
• Experience with Microsoft office tools required
• Experience in retail or merchandising a plus
  
  
  

Minimum Qualifications-Knowledge, Skills And Abilities

• Must be able to type and navigate multiple browsers with proficiency.
• Must demonstrate professional phone etiquette.
• Must demonstrate formal business writing proficiency.
  
  
  

Work Environment And Physical Requirements

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. This position involves viewing a computer monitor 100% of the shift. Employee must be able to sit for long periods. Personal protective equipment may need to be worn. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Us

Premium Retail Services is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

Since 1985, Premium has been a top provider of sales and merchandising services, reshaping retail through innovation and excellence for hundreds of renowned brands across retail categories.

With 12,000+ employees across the U.S. and Canada, we are a people-first company, and we strive to ensure our team members enjoy their jobs, feel valued, and emulate our core beliefs – that’s why we frequently promote from within. We encourage our employees to innovate and expand new horizons, making internal development our cornerstone. Find your place at Premium – whether it’s merchandising, sales or brand advocacy, there's a spot for you on our team.

Acosta Group and its subsidiaries believe the posted compensation range accurately reflects this role at the time of posting. Final pay may vary based on qualifications and location, and the range may be updated in the future.

Acosta Group is an E-Verify employer. By applying, you agree to our Privacy Statement and Terms of Conditions.

US: http://acosta.jobs/privacy-policy-us/

Canada: http://acosta.jobs/privacy-policy-ca/

We are an equal employment opportunity employer.

Premium Retail Services is part of Acosta Group. To learn more about Premium Retail Services click here: https://acosta.jobs/agency/premium

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Sales Support

Position Type: Full time

Business Unit: Sales

Salary Range: $17.00 - $18.00

Company: Premium Retail Services, LLC

Req ID: 6134

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

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