NetSuite Senior Support Specialist

Citrin Cooperman; Coral Gables (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

Citrin Cooperman is seeking a NetSuite Support Specialist to join their remote team. The ideal candidate will have a mix of functional and technical skills, experience in help-desk roles, and strong communication abilities. This role involves troubleshooting, managing support requests, and training users on NetSuite applications. Join a top-rated firm and advance your career while making a difference.

Qualifications

• 2-4+ years of experience with NetSuite in support or consulting roles.
• At least one year in a help-desk role.
• SuiteFoundation Certification and NetSuite Administrator Certification required.

Responsibilities

• Respond to support requests within contracted response time.
• Troubleshoot issues in NetSuite and related products.
• Perform system testing and end-user training for clients.

Skills

Communication

Time Management

Adaptability

Education

Bachelor’s degree in Computer Science

NetSuite certifications

Tools

NetSuite

SuiteFlow

Celigo

Boomi

Job description

This year, we were rated among the top 100 firms to work for by Inside Public Accounting and Accounting Today. We are always seeking new team members who bring a fresh perspective, technical expertise, and a passion for solving problems. At Citrin Cooperman, we offer flexibility to advance your career while maintaining focus on what matters to you.

Position Description

We are looking for a highly effective NetSuite Support Specialist to join our NetSuite team remotely on a full-time basis. This person will utilize best practices and methodologies to respond to and resolve support requests from clients, and as needed, identify and route consulting/development requests to the appropriate team members. The ideal candidate must have excellent written and oral communication skills, be highly organized, capable of multitasking and managing projects, and have prior help-desk experience. They should possess a balanced mix of functional and technical skills and be comfortable training users.

1. Respond to support requests within the contracted response time.
2. Track and manage open cases to resolution within the ticketing system.
3. Troubleshoot issues in NetSuite and related products.
4. Interact with NetSuite Support as needed.
5. Gather client requirements and document functional specifications.
6. Perform system testing and end-user training for clients.
7. Troubleshoot and support NetSuite applications and add-ons.
8. Complete project tasks on time and within budget.
9. Understand inventory, distribution, and manufacturing concepts.

Qualifications

1. 2-4+ years of experience working with NetSuite in support or consulting roles.
2. At least one year in a help-desk role.
3. SuiteFoundation Certification (required).
4. NetSuite Administrator Certification (required).
5. Understanding of basic ERP modules including core financials, distribution, and OneWorld. Manufacturing experience is a plus.
6. Knowledge of business processes such as Order to Cash, Procure to Pay, Fixed Assets, Record to Report, SuiteBilling, Revenue Management / ARM.
7. Experience with NetSuite SuiteFlow & Advanced Approvals (preferred).
8. Experience supporting integrated applications like Banking/ACH, Avalara, Concur, BILL, RF Smart, etc.
9. Ability to review and analyze middleware logs (e.g., Celigo, Boomi).
10. Capable of defining, creating, and completing project deliverables independently.
11. Excellent time management and documentation skills.
12. Professionalism, excellent communication skills, and adaptability.

Education

1. Bachelor’s degree in Computer Science, Engineering, MIS, Accounting, or related field (preferred).
2. NetSuite certifications as listed above.

About Citrin Cooperman: Citrin Cooperman is one of the nation’s largest professional services firms. Since 1979, we have built our business by helping companies and high-net-worth individuals find practical, actionable solutions to meet their short-term needs and long-term objectives. Our clients span various industries and leverage a comprehensive menu of services. Citrin Cooperman & Company, LLP, a licensed CPA firm providing attest services, and Citrin Cooperman Advisors LLC, offering business advisory and non-attest services, operate as an alternative practice structure compliant with the AICPA’s Code of Professional Conduct, laws, regulations, and standards. Our network includes over 450 partners and 2,500 professionals.

Learn more about Citrin Cooperman here:

CC Disclaimer

Citrin Cooperman is the brand under which Citrin Cooperman & Company, LLP, and Citrin Cooperman Advisors LLC serve clients. These entities operate as separate legal entities within an alternative practice structure. They are independent members of the Moore North America, Inc. (MNA) Association, which is part of Moore Global Network Limited (MGNL). All associated firms are independently owned and managed. Their membership or association with MNA does not imply any partnership between them.