Senior Operations Support Specialist

Jobtailor; Novi (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor in Novi, MI, is seeking a detail-oriented Policies and Procedures Specialist to manage and improve governance documents. You will maintain the P&P framework, ensure accurate control via SharePoint, and support training materials and compliance evidence.

You will collaborate with leadership to identify process improvements, prepare audit documentation, and develop dashboards and reports demonstrating compliance and operational performance.

Qualifications

• Bachelor's degree or relevant equivalent experience required.
• Minimum of five years of experience with document control systems and policy/procedure management from development through implementation.
• Experience with NERC compliance programs, regulatory audits, or utility operations preferred.
• Experience with instructional design methodologies and adult learning principles preferred.
• Experience with document management and workflow systems preferred.
• Ability to analyze data and produce reports, metrics, and dashboards.
• SharePoint experience preferred.
• Excellent customer service, verbal and written communication, and presentation skills.
• Advanced PowerPoint and Microsoft Office proficiency.
• Authorized to work in the United States; no visa sponsorship.

Responsibilities

• Manage, develop, and support the Policies and Procedures framework.
• Ensure document control and availability of policies through SharePoint.
• Use related systems and databases to expedite framework work.
• Aid department-sponsored events for related programs.
• Assist leadership with identifying, updating, and implementing processes and tools.
• Support internal and external reporting and compliance activities.
• Identify and implement new and revised procedures in response to NERC standards and RTO process changes.
• Oversee annual review of compliance-related policies and procedures.
• Provide technical writing for organizational policies and documentation.

Skills

Data analysis

Verbal communication

Written communication

Presentation skills

Organizational skills

Customer service

Education

Bachelor's degree

Tools

SharePoint

Learning Management Systems

Compliance databases

Reporting tools

Dashboards

Microsoft Office

PowerPoint

Job description

• Manage, develop, and support the company's Policies and Procedures framework
• Ensure standardized and accurate document control and availability of current policies and procedures through SharePoint
• Use related systems and databases to expedite Policies and Procedures framework work
• Aid department-sponsored events for related programs
• Assist leadership with identifying, reviewing, updating, and implementing processes and tools
• Support internal and external reporting and compliance activities
• Identify and implement new and revised procedures in response to NERC standards and RTO process changes
• Manage the lifecycle of policies, procedures, standards, and operational documentation, including development, review, approval, publication, stakeholder communication, and periodic review
• Develop, implement, and present stakeholder training
• Serve as system administrator and subject matter expert for SharePoint, compliance databases, learning management systems, forms, reporting tools, and related applications
• Assist with dashboards, reports, metrics, and data analytics for Operations programs
• Identify, develop, and implement process improvements, workflow enhancements, and supporting tools
• Support program surveys, internal outreach activities, trainings, and sponsored events
• Investigate and maintain knowledge of utility and department needs and functions
• Review control room compliance-related reports for accuracy and completeness
• Perform audit preparation, including internal controls, audit readiness, RSAW narratives, and compliance evidence gathering
• Oversee annual review of compliance-related policies and procedures
• Provide technical writing expertise for organizational policies, procedures, standards, and operational documentation

Requirements

• Bachelor's Degree in Business, Communications, Engineering, Engineering Technology, Instructional Design, Arts and Sciences, or relevant equivalent experience and/or education required
• Minimum of five (5) years of experience working with a document control system and maintaining company policies and procedures from development through implementation preferred
• Experience supporting NERC compliance programs, regulatory audits, or utility operations preferred
• Experience with instructional design methodologies and adult learning principles preferred
• Experience with document management and workflow systems preferred
• Experience developing training materials, technical documentation, and compliance evidence packages preferred
• Ability to analyze data and produce reports, metrics, and dashboards
• Experience in SharePoint preferred
• Ability to work independently with minimal guidance
• Excellent customer service skills
• Excellent verbal, written, and presentation skills; technical writing experience preferred
• Advanced PowerPoint skills and working knowledge of other Microsoft Office tools
• Exceptional organizational skills, accuracy, and attention to detail
• Must be authorized to work in the United States for any employer; ITC does not sponsor employment visas such as H-1B or TN visas

Core Competencies

Demonstrates expertise in managing and developing Policies and Procedures frameworks, ensuring compliance with NERC standards, and utilizing SharePoint for document control. Proficient in technical writing, data analysis, and developing training materials to support organizational needs.

Highest-signal resume keywords

• Policies And Procedures Management
• NERC Compliance Programs
• SharePoint Administration
• Technical Writing Expertise
• Data Analysis And Reporting

ATS Optimization Keywords

Hard Skills

• Document Control System
• Instructional Design Methodologies
• Workflow Systems
• Training Material Development
• Compliance Evidence Packages
• Data Analytics
• Microsoft Office Suite
• PowerPoint Skills
• Audit Preparation
• Stakeholder Communication

Soft Skills

• Customer Service Skills
• Verbal Communication
• Written Communication
• Presentation Skills
• Organizational Skills

Industry Keywords

• NERC Standards
• Regulatory Audits
• Utility Operations
• Document Management
• Operational Documentation

Tools & Technologies

• SharePoint
• Compliance Databases
• Learning Management Systems
• Reporting Tools
• Dashboards