Senior Operations & Strategy Analyst

State of Washington

Aberdeen (WA)

On-site

USD 85,000 - 110,000

Full time

11 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

State of Washington, DSHS ESA, is seeking an Operations Analyst (Management Analyst 3) in Aberdeen to support the Aberdeen and South Bend offices. You will apply research, data analysis, strategic planning, and problem-solving to help leadership make informed decisions about operations, staffing, budgets, facilities, service delivery, and community partnerships.

You will analyze performance data, advise leadership on complex issues, lead process improvements, manage projects and outreach,

Qualifications

Bachelor’s degree in business administration, public administration, law, public health, health administration, or related field.
Three years of experience conducting research and analyzing policies, laws, rules, or regulations.

Responsibilities

Analyze performance and operational data to identify trends and opportunities for improvement; develop reports, recommendations, and data-informed solutions.
Advise and consult with leadership on complex operational, fiscal, personnel, policy, training, and service-delivery issues, providing recommendations and strategic direction.
Lead process improvement and strategic planning efforts by developing procedures, monitoring outcomes, evaluating effectiveness, and supporting implementation of organizational and legislative changes.
Manage projects and community outreach initiatives from planning through completion, coordinating with staff, leadership, community partners, tribes, government agencies, and other stakeholders.
Coordinate community outstations and partnerships throughout Grays Harbor and Pacific Counties, identifying opportunities to expand access to services and respond to community needs.
Oversee facility operations and resources for the Aberdeen CSO and CSD outstation and tribal sites, including space planning, maintenance, purchasing, safety, security, equipment, and vendor coordination.
Supervise Customer Service Specialists responsible for EBT issuance, purchasing, supplies, and mail distribution; assign work, provide coaching and feedback, and ensure compliance with policies and procedures.
Develop and communicate guidance, training, and presentations for staff and stakeholders, while coordinating committees, workgroups, meetings, and statewide process improvement efforts.