CSO Operations Analyst: Strategy, Data & Projects Lead

Washington State Department of Social and Health Services; Colville (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

Washington State Department of Social and Health Services seeks a CSO Operations Analyst (Management Analyst 3) for the Colville CSO office. You will conduct research, analysis, and recommendations to improve systems and processes supporting CSO operations.

You’ll lead cross‑functional projects, coordinate with staff and community partners, manage facilities and vendor relations, and deliver training on required procedures and safety protocols to ensure compliant service delivery.

Qualifications

• Bachelor's degree in business administration, public administration, law, public health, health administration, or related field.
• Three years of experience conducting research and analyzing policies, laws, and rules.
• Experience may substitute year for year of the required education.

Responsibilities

• Create detailed project plans, and identify tasks, owners, dependencies, stakeholders, and timelines with internal staff and community partners
• Work with committee leads to plan meeting agendas, task lists, and other committee documents including status reports
• Identify and explore additional outreach activities by gathering, compiling, and analyzing relevant data, including poverty, homelessness, and workforce development data
• Coordinate cross-committee activity, tasks, and deliverables
• Provide technical assistance related to CSD programs to communities and stakeholders on assigned projects
• Lead small to medium-sized projects impacting multiple programs/departments by coordinating with other divisions, management, staff, community partners, and stakeholders
• Assist management to identify and plan business process changes for short and long-term strategic goals
• Coordinate and oversee multiple aspects of day-to-day facility use
• Serve as direct liaison with the landlord, vendors, contractors, Regional Business Center, co-located divisions and agencies, and others regarding maintenance of facilities, grounds, and parking lot
• Develop and deliver business processes and procedures training to ensure staff complies with operational requirements such as mandatory Fire extinguishers, Basic Electrical, Narcan, Incident Reporting, and OSHA Training

Skills

Change management

LEAN principles

Data analysis

Oral communication

Written communication

Project coordination

Time management

Detail oriented

Stakeholder engagement

Education

Bachelor's degree in business administration / public administration / related field

Job description

Washington State Department of Social and Health Services seeks a CSO Operations Analyst (Management Analyst 3) for the Colville CSO office. You will conduct research, analysis, and recommendations to improve systems and processes supporting CSO operations.

You’ll lead cross‑functional projects, coordinate with staff and community partners, manage facilities and vendor relations, and deliver training on required procedures and safety protocols to ensure compliant service delivery.