DSHS ESA Management Analyst 3

State of Washington; Aberdeen (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

State of Washington, DSHS ESA, is seeking an Operations Analyst (Management Analyst 3) in Aberdeen to support the Aberdeen and South Bend offices. You will apply research, data analysis, strategic planning, and problem-solving to help leadership make informed decisions about operations, staffing, budgets, facilities, service delivery, and community partnerships.

You will analyze performance data, advise leadership on complex issues, lead process improvements, manage projects and outreach,

Qualifications

• Bachelor’s degree in business administration, public administration, law, public health, health administration, or related field.
• Three years of experience conducting research and analyzing policies, laws, rules, or regulations.

Responsibilities

• Analyze performance and operational data to identify trends and opportunities for improvement; develop reports, recommendations, and data-informed solutions.
• Advise and consult with leadership on complex operational, fiscal, personnel, policy, training, and service-delivery issues, providing recommendations and strategic direction.
• Lead process improvement and strategic planning efforts by developing procedures, monitoring outcomes, evaluating effectiveness, and supporting implementation of organizational and legislative changes.
• Manage projects and community outreach initiatives from planning through completion, coordinating with staff, leadership, community partners, tribes, government agencies, and other stakeholders.
• Coordinate community outstations and partnerships throughout Grays Harbor and Pacific Counties, identifying opportunities to expand access to services and respond to community needs.
• Oversee facility operations and resources for the Aberdeen CSO and CSD outstation and tribal sites, including space planning, maintenance, purchasing, safety, security, equipment, and vendor coordination.
• Supervise Customer Service Specialists responsible for EBT issuance, purchasing, supplies, and mail distribution; assign work, provide coaching and feedback, and ensure compliance with policies and procedures.
• Develop and communicate guidance, training, and presentations for staff and stakeholders, while coordinating committees, workgroups, meetings, and statewide process improvement efforts.

Skills

Analytical thinking

Strategic planning

Leadership

Communication skills

Policy interpretation

Change management

Education

Bachelor's degree in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

DSHS ESA – Management Analyst 3

Join our team as an Operations Analyst (Management Analyst 3) in Aberdeen and play a key role in supporting the operations of the Aberdeen and South Bend Community Services Offices. You’ll use research, data analysis, strategic planning, and problem-solving skills to help leadership make informed decisions about operations, staffing, budgets, facilities, service delivery, and community partnerships. This position brings together data, people, and processes to identify opportunities for improvement, develop practical solutions, and help ensure services are delivered effectively to the communities we serve.

Some of what you'll do:

• Analyze performance and operational data to identify trends, gaps, errors, and opportunities for improvement; develop reports, recommendations, and data-informed solutions to support short- and long-term goals.
• Advise and consult with leadership on complex operational, fiscal, personnel, policy, training, and service-delivery issues, providing recommendations and strategic direction.
• Lead process improvement and strategic planning efforts by developing procedures, monitoring outcomes, evaluating effectiveness, and supporting implementation of organizational and legislative changes.
• Manage projects and community outreach initiatives from planning through completion, coordinating with staff, leadership, community partners, tribes, government agencies, and other stakeholders.
• Coordinate community outstations and partnerships throughout Grays Harbor and Pacific Counties, identifying opportunities to expand access to services and respond to community needs.
• Oversee facility operations and resources for the Aberdeen CSO and CSD outstation and tribal sites, including space planning, maintenance, purchasing, safety, security, equipment, and vendor coordination.
• Supervise Customer Service Specialists responsible for EBT issuance, purchasing, supplies, and mail distribution; assign work, provide coaching and feedback, and ensure compliance with policies and procedures.
• Develop and communicate guidance, training, and presentations for staff and stakeholders, while coordinating committees, workgroups, meetings, and statewide process improvement efforts.

Desired skills, knowledge, and abilities:

• Analytical and problem-solving skills, with the ability to research complex issues, interpret data, identify trends and service gaps, evaluate outcomes, and develop practical, data-informed recommendations.
• Strategic planning and organizational skills, including the ability to manage multiple complex projects, prioritize competing demands, and develop effective processes for people, space, equipment, and resources.
• Leadership and collaboration skills, with the ability to supervise staff, facilitate workgroups and meetings, build partnerships, and work effectively with leadership, staff, community organizations, tribes, and government partners.
• Strong written and verbal communication skills, including the ability to develop concise reports, briefs, presentations, training materials, and other communications for a variety of audiences.
• Knowledge of and ability to interpret and apply policies, procedures, laws, rules, and regulations, including the ability to assess changes and determine their operational impact.
• Change management and project management skills, with the ability to lead implementation efforts, coordinate stakeholders, monitor progress, and address barriers or unintended consequences.
• Technology and adaptability, including proficiency with Microsoft Word, Excel, and PowerPoint, the ability to effectively use data and technology, and the ability to remain organized and responsive in a fast-paced environment.

Who should apply?

We are searching for professionals with:

• A Bachelor’s degree in business administration, public administration, law, public health, health administration, or a related field
• AND
• Three years of experience conducting research and analyzing policies, laws, rules, or regulations.

Preferred:

• Experience working with Community Services Division financial, WorkFirst, and social service programs and systems.
• Experience organizing and facilitating meetings, presentations, trainings, workshops, or workgroups with staff, leadership, community-based organizations, and/or local governments.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone]. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (NEPOTISM) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here. Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

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