Senior Operations Specialist, Robot

Doordashusa; Dublin (CA); On-site; USD 39,123 - 57,583; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Medical, dental, and vision benefits

Disability and life insurance

Mental health program

Job summary

Doordashusa is seeking a Senior Operations Specialist, Robot (Shift Lead) in Dublin, CA. In this role, you'll lead a team of operators to ensure smooth daily operations while fostering a culture of excellence and accountability. Responsibilities include providing feedback, monitoring schedules, and acting as a point of contact between team and management.

You should have proven leadership experience and strong communication skills to effectively convey information. A comprehensive benefits package, including paid time off and wellness benefits, is offered alongside competitive compensation based on location.

Qualifications

• Proven experience in a leadership or supervisory role, ideally in operations, logistics, or robotics.
• Strong communication skills with the ability to convey information effectively.
• Ability to prioritize and multitask effectively during busy shifts.

Responsibilities

• Lead and guide a team of operators to ensure smooth daily operations.
• Ensure deployment schedules are adhered to and communicate any delays.
• Act as the primary point of contact between the team and management during your shift.

Skills

Leadership

Communication

Problem-solving

Operational tools proficiency

Job description

About the Team:

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last‑mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role:

As a Senior Operations Specialist, Robot (Shift Lead) in our Robot Operations, you will play a critical role in leading and guiding a team of operators to ensure smooth daily operations. You’ll foster a culture of excellence, accountability, and adaptability while ensuring operational goals are met. This role requires strong communication, leadership, and problem‑solving skills.

You’re excited about this opportunity because…

Team Leadership:

• Oversee and support a team of operators during assigned shifts.
• Foster a collaborative and high‑performance culture.
• Provide constructive feedback and results‑driven insights to team members and management.

Operational Excellence:

• Ensure deployment schedules are adhered to and promptly communicate any delays.
• Monitor and enforce adherence to break/rotation schedules.
• Handle escalations and resolve or close out tickets as needed.

Communication & Reporting:

• Act as the primary point of contact between the team and management during your shift.
• Compile and deliver clear and actionable feedback to both the team and leadership.
• Escalate issues appropriately, ensuring correct stakeholders are informed.

Ad Hoc Support:

• Assist with special tasks or challenges that arise during the shift.
• Proactively address and resolve any operational roadblocks.

Accountability:

• Support and enforce the Robot Operations Accountability process.
• Maintain accurate documentation of escalations, resolutions, and team performance.

We’re excited about you because…

• Proven experience in a leadership or supervisory role, ideally in operations, logistics, or robotics.
• Strong communication skills with the ability to convey information effectively to team members and leadership.
• Demonstrated ability to foster a culture of accountability and excellence.
• Adaptable and solution‑oriented in fast‑paced or unexpected situations.
• Proficiency in using operational tools and software for tracking tasks and reporting.
• Ability to prioritize and multitask effectively during busy shifts.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well‑being. We offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

Paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

National base pay range for this position within the United States: $28.40 – $41.80 USD.

Statement of Non-Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply.

We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulations.