Operations Specialist, Robot

Doordashusa; Dublin (CA); Hybrid; USD 32,649 - 47,940; Full time

Benefits offered by this job

401(k) plan with employer matching

Paid parental leave

Wellness benefits

Flexible paid time off

Job summary

Doordashusa is seeking a Field Operations team member in Dublin, California, to test and deploy new robotics technologies. You will manage live tests and collaborate with various teams to enhance product performance.

The position requires a strong commitment to working nights and weekends, familiarity with micro-mobility, and a valid U.S. driver's license. DoorDash offers competitive compensation and comprehensive benefits, ensuring your well-being.

Qualifications

• 2 years of experience or strong interest in autonomous technologies.
• Valid U.S. driver's license required.
• Experience with ticketing tools for task management.

Responsibilities

• Manage live tests of autonomous technologies.
• Document tests to verify product capabilities.
• Work with various stakeholders for product improvement.

Skills

Experience in Field Operations

Strong organizational skills

Comfortable with micro-mobility

Job description

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

We’re looking for a strong operator to carry out the testing, deployment, and logging of new advanced technologies, working outside and from various offices around the Dublin/Bay Area. In this role, you’ll report to the Team Lead and be a core member of our Field Operations Team.

Shift: This role requires working nights and weekends, with shift hours ranging from 2 PM to 12 AM. There may be a need to rotate between shifts to support operational and business needs. There will be a two week notice provided whenever this is needed.

This role requires you to be comfortable with riding an electric bike in the Bay Area. You will need to be comfortable biking in day/night conditions as well as in traffic/on streets.

You’re excited about this opportunity because you will…

• Manage live tests actively in transport, deployment, and safety
• Work closely with multiple stakeholders to improve the product, including hardware, product, software, and business operations teams
• Execute and document tests to verify autonomous technologies, including understanding behavior, product capabilities, new and existing issues, and added requirements
• Rigorous attention to process, testing programs, and checklists, ensuring high levels of safety as well as efficiency and reliability of new products

We’re excited about you because…

• 2 years of experience or strong interest in the space
• Valid U.S. drivers license required and a successful completion of MVR required, able to support multiple locations in the Bay Area including Dublin, Concord, San Ramon and Oakland.
• Comfortable working outside and operating micro-mobility
• Experience and enthusiasm with live Field Operations for deployment of products, bonus if related to autonomous vehicles
• Strong organizational and process skills, comfortable with following schedules and some evening and weekend work
• Familiarity with ticketing tools to collect feedback, schedule fixes, and track progress

Compensation and Benefits

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$23.70 — $34.80 USD

Equal Opportunity Statement

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.

Accommodations

If you need any accommodations, please inform your recruiting contact upon initial connection.