Senior Operations Associate - Robot

Doordashusa; Mesa (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Premium healthcare

Wellness expense reimbursement

Paid parental leave

Job summary

Doordashusa is hiring a Senior Operations Associate in Mesa, AZ. This role involves managing a dynamic team at the forefront of delivery technology, focusing on autonomous testing.

The ideal candidate will have 4+ years of experience and a proven track record in operational efficiency. Benefits include premium healthcare, wellness reimbursement, and paid parental leave.

Qualifications

• 4+ years of experience in a relevant field, preferably the autonomous industry.
• Experience managing an operationally efficient team through multiple product phases.
• Ability to operate in complex and fast-moving environments.

Responsibilities

• Manage a component of operations at the Mesa Operations Hub.
• Communicate status updates to stakeholders.
• Serve as an escalation path for on-site issues.
• Track and convey changes to autonomous technology.

Skills

Analytical mindset

Cross-functional collaboration

Team management

Communication skills

Proficiency in gSuite

JIRA proficiency

SQL proficiency

Job description

About the Team

DoorDash Labs is an independent team within DoorDash. We’re hiring a Senior Operations Associate to lead a team of operators to execute against autonomy goals. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you!

About the Role

We are looking for a driven Senior Operations Associate who is excited about managing a dynamic operations team leading the forefront of delivery technology. You will manage a PM shift (3:30-12AM MST) of our operations team supporting autonomous testing, bringing autonomous technology from ideation to commercialization. You will report to an Associate Operations Manager or Operations Manager on our robotics team in our DoorDash Labs organization. This job is 100% onsite at our Operations Hub in Mesa, AZ with some duties in Chandler and Tempe, AZ.

You’re excited about this opportunity because you will…

• Manage a component of our operations
• Effectively communicate status updates to key stakeholders, including timely identification and escalation/resolution of issues
• Serve as an escalation path for issues in the field, to include incidents and onsite presence depending on severity
• Maintain an "and not either or" attitude when it comes to balancing business needs, costs, and safety
• Be an expert in our autonomous technology and help track and convey changes to it
• Strive to push metrics and add to them personally

We’re excited about you because you have…

• 4+ years of experience (preferably in the autonomous industry or with strong interest)
• Managed an operationally efficient team through multiple product phases
• A proven track record of operating in cross‑functional initiatives and succeeding in a complex and fast moving environment
• An analytical mindset and can deliver actionable recommendations out of complex situations; proficiency in gSuite, JIRA and SQL is preferred but not essential

Benefits

We provide comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Accommodations

If you need any accommodations, please inform your recruiting contact upon initial connection.

Statement of Non‑Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.