Senior Operations Specialist — Bank Support & Customer Care

Mechanics Bank; Cerritos (CA); Sur place; USD 33 000 - 40 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan with company contribution

Paid holidays

Paid vacation days

Employee assistance program

Résumé du poste

Mechanics Bank is seeking a Sr. Operations Specialist to join our team. This on-site role supports back-office operations within Service Operations Support and Customer Care, working at Irvine, Cerritos, or Corona offices.

You will monitor workloads, uphold service levels, and cross-train across department functions. The position includes handling emails, registrations, and various back-office tasks, with occasional travel and a focus on accuracy, regulatory compliance, and customer satisfaction.

Qualifications

• 2 Year / Associate Degree preferred.
• 3 years in an operational, accounting, finance or related position in a financial institution required.
• Advanced knowledge of company policies and banking regulations.

Responsabilités

• Review QARs submitted by Customer Care Agents.
• Call review related to QAR submissions.
• Rewrite QARs in an articulate, detailed, professional manner.
• Monitor and review Service Operations Support volumes to meet service levels.
• Cross-train on various department functions.
• Respond to unsecure and secure emails professionally, per policy.
• Assist with Personal Online Banking registrations and other back-office requests.
• Travel 0-10%.

Connaissances

Problem solving

Analytical skills

Critical thinking

Knowledge of Customer Care

Excel skills

Fraud prevention

Basic writing

Outlook

Adobe eSign

Formation

Associate degree preferred

Outils

Outlook

Adobe eSign

Description du poste

Mechanics Bank is seeking a Sr. Operations Specialist to join our team. This on-site role supports back-office operations within Service Operations Support and Customer Care, working at Irvine, Cerritos, or Corona offices.

You will monitor workloads, uphold service levels, and cross-train across department functions. The position includes handling emails, registrations, and various back-office tasks, with occasional travel and a focus on accuracy, regulatory compliance, and customer satisfaction.