Senior Operations Specialist

WM; Kansas City (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short Term Disability

Stock Purchase Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Personal Days

Job summary

A leading waste management company in Kansas City is seeking an experienced administrative support specialist to manage daily operations and assist departmental managers. Key responsibilities include troubleshooting service issues, creating customer tickets, and completing various reports. Applicants should have a high school diploma and three years of relevant experience. The role offers a competitive benefits package including health insurance, a stock purchase plan, and paid time off.

Qualifications

• Minimum three years of relevant work experience in an administrative role.
• Ability to communicate effectively with managers and customers.
• Practical ability to use a computer and related software.

Responsibilities

• Assists in troubleshooting and resolving service-related issues.
• Maintains and distributes department-related information.
• Completes reports as directed by the manager.

Skills

Knowledge of Microsoft Office software

Education

High school diploma or G.E.D.

Job description

Job Summary

Provides advanced clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data. This senior‑level specialist is more experienced in an administrative/operational support role and may be expected to perform at a higher level of responsibility and with minimal supervision in comparison to the entry‑level specialist position. Duties and tasks are varied and may be somewhat complex. Resolves most questions and problems and refers only the most complex issues to higher levels.

Essential Duties and Responsibilities

• Assists in troubleshooting and resolving safety, service, and operational issues.
• Creates, distributes, and closes‑out customer tickets on a daily basis.
• Maintains and distributes department‑related information on a daily basis.
• Communicates with other supervisors and managers about operations and/or dispatch issues.
• Completes and maintains a variety of reports as directed by the department manager.
• Uses software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor.
• Assists with data collection and reporting required for incentive pay programs.
• Assists with the processing of payments and other financial tasks as necessary.
• Assists in the implementation of operational projects as needed.
• Communicates with customers about service issues as needed.
• Communicates with employees about scheduling and work assignments as needed.
• May enter and maintain Service Machine SMART data on a daily basis.
• Performs other duties as assigned.

Supervisory Responsibilities

This job has no supervisory duties.

Qualifications

Education and Experience

• Education: High school diploma or G.E.D. (accredited)
• Experience: Three years relevant work experience in a comparable role.

Certificates, Licenses, Registrations or Other Requirements

• None required.

Other Knowledge, Skills or Abilities Required

• Knowledge and practical ability to use a computer and Microsoft Office software.

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting and/or landfill/outdoor.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401(k), and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Location: Kansas City, KS