Senior Operations Program Manager

National Black MBA Association; Mountain View (CA); Hybrid; USD 180,000 - 205,000; Full time

Job summary

Samsung Ads Product and Engineering seeks an Operations Program Manager to drive strategic planning, intake, quarterly roadmaps, and cross-functional execution. You will normalize processes, collect metrics, and derive insights to improve operations across geographies.

Responsibilities include governance, KPI definition for Agile teams, and driving OKRs/MBOs while collaborating with stakeholders and engineering partners.

Qualifications

• Bachelor’s in computer science, engineering, business administration, or a related field or equivalent experience.
• 10-12 years in program management of software development projects with at least four years in an operations role.
• Experience in strategic planning, portfolio management, and roadmap planning.
• Experience leading Organizational process improvements.
• Solid understanding of the software development lifecycle.
• Strong problem-solving, collaboration, and leadership skills.

Responsibilities

• Develop and execute the P&E’s strategic planning by collaborating with stakeholders to collect intake requests and coordinate planning and prioritization activities.
• Ensure strategic planning and prioritization align with the Organization's goals.
• Publish the Organization’s quarterly committed roadmaps to stakeholders.
• Establish governance around execution to ensure teams deliver against roadmap commitments.
• Define organization-level KPIs for Agile development teams to measure performance.
• Implement productivity metrics using Jira and BI tools to aid leadership decisions.
• Build a data-oriented culture and drive process improvement projects.
• Provide data insights to functional leaders on operational efficiencies.

Skills

Operations experience

Capacity planning

Agile methodologies

Cross-functional collaboration

Leadership

Problem solving

Education

Bachelor's in CS/Engineering/Business

Tools

JIRA

Confluence

Job description

We are looking for a highly motivated individual with a strong background in Operations program management. As an Operations Program Manager in the Samsung Ads Product and Engineering (P&E) Organization, you will contribute to developing Strategic planning & Intake, Quarterly roadmap planning, and execution process. You support improved organizational efficiency through continuous improvement of internal processes. You manage the collection of Organizational metrics and derive insights from the data to recommend operational improvements.This role has dual responsibilities of maintaining operational processes and driving cross-functional programs for the Samsung Ads Product and Engineering team.

Responsibilities

• Develop and execute the P&E’s strategic planning by collaborating with various stakeholders to collect the intake requests and coordinate the planning and prioritization activities.

• Ensure the strategic planning and prioritization align with the Organization's goals.

• Publish the Organization’s quarterly committed roadmaps to stakeholders.

• Establish governance around execution to ensure the teams deliver against the roadmap commits.

• Define organization-level KPIs for Agile development teams to measure their performance.

• Implement productivity metrics leveraging Jira and BI tools that are insightful and help the leadership make informed decisions.

• We are building a data-oriented culture, adopting tools and process improvement projects to achieve operational and business goals.

• Provide data insights and recommendations to functional leaders on operational efficiencies.

• Provide visibility to the stakeholder community on the Organization's key milestones and business value.

• Drive the planning, execution, and reviews of organization-level OKRs and MBOs.

• Maintain an active list of stakeholders, planning schedules, and templates.

• Drive collaboration with cross-functional teams across multiple geographies.

• Meticulously plan and conduct workshops with large audience groups, track and follow up on action items to closure.

• Identify and mitigate risks early, promoting a smoother path to success and reducing potential disruptions.

• Provide uniform stakeholder experience through consistent communication and transparency regarding program status, resource requirements, priorities, risks, and issues.

Required Skills and Experiences

• Bachelor’s in computer science, engineering, business administration, or a related field or equivalent experience.

• 10-12 years in program management of software development projects. The candidate will possess a minimum of four years in an operations role.

• Experience in strategic planning, portfolio management, and roadmap planning.

• Experience leading Organizational process improvements.

• They will have a solid understanding of the software development lifecycle.

• This person will be a confident problem solver who demonstrates critical thinking and collaboration skills.

• They will have exceptional leadership, time management, organizational and facilitation skills.

MUST HAVE Skills:

• Operations experience - At least four years of current Operations Experience

• Work with engineering teams for capacity planning, program increment planning, and allocation of resources to prioritized initiatives.

• Proficiency in Agile Methodology and Metrics.

• Hands-on experience with the JIRA Platform and Confluence

Preferred Qualifications

• Experience in digital advertising, mobile, and/or smart TV is a plus.

• Demonstrated experience in shipping consumer and/or enterprise solutions.

• Experience simultaneously working on multiple programs with multiple stakeholders.

• Experience communicating effectively across organizational structures and multiple management levels.

• PMP certification is a plus.

California Only:

The salary range for this role, for candidates based in California, is expected to be between $180,000 and $205,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

#LI-JT1