Product & Engineering Operations Director

SupportFinity™; Mountain View (CA); On-site; USD 220,000 - 240,000; Full time

Benefits offered by this job

Medical Insurance

401(k)

Tuition Assistance

Paid Time Off

Wellness Incentives

Job summary

SupportFinity™ is seeking a Product & Engineering Operations Director in Mountain View, CA. This senior role involves driving operational excellence across product and engineering teams, emphasizing strategic planning, process optimization, and data-driven decisions.

The ideal candidate has over 12 years of experience in program management and software development, with strong influence capabilities across teams. Compensation is expected between $220,000 and $240,000, with numerous benefits available to full-time employees.

Qualifications

• 12+ years in product/engineering operations or program management leadership roles.
• Experience delivering complex software development projects in a global environment.
• Experience in ad-tech space (DSP, SSP, data processing) is a plus.

Responsibilities

• Owns the portfolio planning process and execution workflows for product and engineering teams.
• Identifies and implements scalable workflows to improve efficiency and quality.
• Champion scrum and scaled agile practices for 80+ scrum teams.

Skills

Influencing cross-functional teams

AI/GenAI technologies expertise

Agile tooling (Jira, DevOps)

Data analysis (SQL, Python/R)

Education

Bachelor’s degree in Computer Science, Engineering, Business or related

MBA or advanced technical degree preferred

Tools

Jira

GitHub Actions

Jenkins

Job description

Product & Engineering Operations Director

Samsung Electronics America | Posted Mar 14

Apply

Full-time

Mountain View

Negotiable

Position Summary

Director of Product & Engineering Operations is a senior, cross‑functional leader responsible for driving the operational excellence of our product and engineering organization. This role blends strategic planning, process optimization, agile transformation, and people management to enable high‑velocity delivery of high‑quality, data‑driven products in a fast‑moving ad‑tech environment.

Who you are:

You are a Thought Leader with a forward‑thinking approach, setting industry standards that others look up to.

You thrive in large, matrixed environments and can weave alignment across product, engineering, sales, and marketing without getting lost in silos.

You have a passion for operational excellence and are constantly looking for productivity improvements through automation and AI usage.

A change agent who is not afraid to challenge the status quo, champion continuous improvement, and rally cross‑functional teams around a vision of higher performance.

You have the ability to dig deeper into the data, uncover root causes, and design solutions that address the heart of the issue, not just the symptoms.

Empathetic Leader who cares about your people, fosters an inclusive environment, and empowers teams to own outcomes and innovate freely.

Role And Responsibilities

Key Responsibilities

• Operating Cadence & Strategy: Owns the portfolio planning process, road mapping, and execution workflows for product and engineering teams, including sprints, retrospectives, and demo processes.
• Process Optimization & Automation: Identifies, designs, and implements scalable workflows to improve efficiency, reduce friction, and enhance the quality of product delivery with an automation mindset.
• Agile Transformation: Champion scrum and scaled agile practices for 80+ scrum teams. Conduct maturity assessments, coaching programs and monitor progress through measurable KPIs.
• Data & Analytics: Build dashboards, KPI frameworks, and predictive models that drive product & engineering decisions.
• Tooling & Governance: Manages the operational tech stack, ensuring consistent tooling adoption (e.g., Jira, Confluence) and maintaining data accuracy and governance.
• Cross-functional Alignment: Facilitates communication between Product, Engineering org, Sales, Commercialization, Business operations and Support to ensure alignment on product launches and goals.
• Cross Site Team Collaboration: Serve as the primary point of contact for all cross-site operational initiatives. Manage cross site (US, Poland, India, Suwon) operational team to standardize best practices and foster collaboration.
• People & Culture: Build and lead a world‑class product development operations team (people, tools, and culture).

Skills And Qualifications

Minimum Requirements

Education

• Bachelor’s degree in Computer Science, Engineering, Business, or related field. MBA or advanced technical degree preferred.

Experience

• 12+ years in product/engineering operations or program management leadership roles with 5+ years of experience delivering complex software development projects in a global environment.
• Experience in ad‑tech space (DSP, SSP, data processing, programmatic) is a plus.

Leadership

• Strong ability to influence cross‑functional teams without direct authority and enterprise‑wide process change.
• Proven track record scaling agile teams from 5 to 30+ value streams.

Strategic Thinking

• Ability to turn high‑level business strategy into operational models and actionable plans.
• Strategic thinker with a data‑driven mindset.
• Comfortable navigating ambiguity in a fast‑moving environment.

People Management

• Proven experience managing a high‑performance operations team.
• Track record in recruiting, coaching, performance reviews, and career development.

Technical Skills

• Expertise in AI/GenAI technologies and their application in product and engineering environments.
• Deep familiarity with agile tooling (Jira, DevOps), CI/CD pipelines (GitHub Actions, Jenkins), Data‑analysis skills (SQL, Python/R, Looker).

Communication & Change Management

• Excellent organizational skills to bring clarity to complex projects and cross‑team dependencies.
• Excellent communication and facilitation abilities.
• Proven Change Management Mastery with ability to lead transformation projects with measurable KPIs.

Compensation for this role for a candidate based in Mountain View, CA is expected to be between $220,000 and $240,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. This role will be 5 days a week in office.

Regular full‑time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.