Senior Operations Program Lead, Repair Services

Oracle; United States; On-site; USD 126,000 - 264,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short/long term disability insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Oracle is seeking an experienced Operations Program Manager to lead operational transformation initiatives within the Repair Services organization. This role focuses on improving repair quality, vendor performance, operational efficiency, and end-to-end service execution across the repair ecosystem.

The successful candidate will lead cross-functional programs spanning engineering, quality, supply chain, logistics, customer support, and external service providers.

Qualifications

• Bachelor's degree in Engineering, Operations, Business, or a related field.
• 8+ years of program management, technical program management, or operations leadership experience.
• Experience leading complex cross-functional initiatives in repair services, manufacturing, supply chain, hardware operations, or similar environments.
• Strong experience managing external vendors and service providers.
• Proven ability to drive operational improvements and resolve large-scale process issues.
• Excellent analytical, organizational, communication, and stakeholder management skills.
• Experience preparing executive-level reporting and leading escalations.

Responsibilities

• Lead strategic initiatives to improve repair quality, turnaround time, and operational efficiency.
• Drive cross-functional collaboration across engineering, quality, supply chain, logistics, customer support, and external vendors.
• Establish and manage operational KPIs, dashboards, governance reviews, and escalation processes.
• Identify systemic issues through root cause analysis and drive corrective and preventive actions.
• Manage vendor performance through SLA tracking, operational reviews, accountability, and remediation plans.
• Lead critical operational escalations and coordinate timely issue resolution.
• Develop scalable processes, workflows, and reporting to improve operational visibility and service delivery.
• Partner with engineering and quality teams to implement continuous improvement initiatives.
• Communicate program status, risks, and recommendations to senior leadership.
• Promote a culture of accountability, urgency, and operational excellence.

Skills

Program management

Vendor management

Analytical skills

Stakeholder management

Leadership

Education

Bachelor's degree

Job description

Oracle is seeking an experienced Operations Program Manager to lead operational transformation initiatives within the Repair Services organization. This role focuses on improving repair quality, vendor performance, operational efficiency, and end-to-end service execution across the repair ecosystem.

The successful candidate will lead cross-functional programs spanning engineering, quality, supply chain, logistics, customer support, and external service providers.