Operations Program Manager

Ll Oefentherapie; Santa Clara (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Ll Oefentherapie is seeking an experienced Operations Program Manager in the Santa Clara, CA area to lead transformational initiatives within the Repair Services organization.

You will drive cross-functional programs spanning engineering, quality, supply chain, logistics, and customer support, establishing governance, and delivering measurable improvements in quality, turnaround time, and customer satisfaction across the end-to-end repair ecosystem.

Responsibilities

• Lead cross-functional programs spanning engineering, quality, supply chain, logistics, customer support, and external service providers.
• Establish operational governance, drive process improvements, resolve complex issues.
• Deliver measurable improvements in quality, turnaround time, and customer satisfaction.

Job description

We are seeking an experienced Operations Program Manager to lead operational transformation initiatives within the Repair Services organization. This role focuses on improving repair quality, vendor performance, operational efficiency, and end-to-end service execution across the repair ecosystem.

The successful candidate will lead cross-functional programs spanning engineering, quality, supply chain, logistics, customer support, and external service providers. They will establish operational governance, drive process improvements, resolve complex issues, and deliver measurable improvements in quality, turnaround time, and customer satisfaction.

The ideal candidate combines strong program management, operational excellence, vendor management, and analytical problem-solving skills with the ability to influence stakeholders, manage complex initiatives, and drive continuous improvement across a global organization.