Senior Manager, Support Engineering

Oracle Corporation; Texas; On-site; USD 120,000 - 180,000; Full time

Job summary

Oracle is seeking a Senior Manager, Repair Center Operations to build and scale a centralized repair-center model for next-generation AI infrastructure. The role leads day-to-day repair operations and long-term capacity planning for CT repair, CDU validation, leak response, and regional expansion across cross-functional teams.

You will establish operating rhythms, track performance metrics, and manage risk to ensure the repair network scales with current and future data center sites while

Responsibilities

• Build and scale a centralized repair-center model for next-generation AI infrastructure.
• Lead day-to-day repair operations and long-term capacity planning for CT repair, CDU validation, leak response, and regional expansion across cross-functional teams.
• Establish operating rhythms, track performance metrics, and manage risk to ensure the repair network scales with current and future data center sites.
• Drive improvements in diagnosability, repair velocity, and serviceability across the repair organization.

Job description

The Senior Manager, Repair Center Operations is responsible for building and scaling Oracle's centralized repair-center model for next-generation AI infrastructure. This role leads day-to-day repair operations and long-term capacity planning for Compute Tray (CT) repair, CDU validation, leak response, and regional expansion. Working across Development, Manufacturing, Supply Chain, Design, Architecture, and Global Product Engineering, the senior manager ensures repair centers are staffed, equipped, and ready to support routine demand as well as surge events while driving improvements in diagnosability, repair velocity, and serviceability.

The role also serves as a key operational leader for the repair organization, translating product and infrastructure requirements into an executable staffing and facility plan. This includes establishing operating rhythms, tracking performance metrics, managing risk, and ensuring the repair network scales with current and future Oracle data center sites.