Senior Operations Processor- Cash Services Extended Network

Us Bank; Cincinnati (OH); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability

Parental Leave

401(k)

Paid Vacation

Paid Holidays

Adoption Assistance

Sick Leave

Job summary

U.S. Bank is seeking a Cash Services Extended Network (CSEN) Analyst to support the day-to-day operations of the extended cash services network, including vault vendors, armored carriers, and internal partners.

You will serve as a liaison across vendors, operations, product, customer support, and compliance to ensure service levels and regulatory adherence. The role involves monitoring performance, researching issues, analyzing trends, supporting implementation activities, and driving continuous

Qualifications

• The CSEN Analyst supports the day-to-day operational performance of the extended cash services network.
• Analyses trends, researches and resolves service issues, and drives continuous improvement initiatives.

Responsibilities

• Support day-to-day operations of the CSEN.
• Coordinate with vendors, operations, product partners, customer support and compliance to ensure SLAs.
• Monitor performance, investigate issues, and drive process improvements across the cash services ecosystem.

Skills

Analytical Thinking

Vendor Relationship Management

Operational Excellence

Problem Solving

Risk Awareness

Process Improvement

Attention to Detail

Communication & Influencing

Project Coordination

Customer Focus

Data-Driven Decision Making

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Cash Services Extended Network (CSEN) Analyst is responsible for supporting the day-to-day operational performance of the extended cash services network, including cash vault vendors, armored carriers, financial institution partners, and internal stakeholders. This role serves as a key liaison between vendors, operations teams, product partners, customer support groups, and compliance functions to ensure service levels, operational efficiency, regulatory adherence, and customer satisfaction are consistently achieved.

The analyst monitors operational performance, researches and resolves service issues, analyzes trends, supports implementation activities, and drives continuous improvement initiatives across the cash services ecosystem.

Core Competencies:

• Analytical Thinking
• Vendor Relationship Management
• Operational Excellence
• Problem Solving
• Risk Awareness
• Process Improvement
• Attention to Detail
• Communication & Influencing
• Project Coordination
• Customer Focus
• Data-Driven Decision Making

Schedule is 8 hours within 7am-5pm

Location Expectations

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.