Senior Operations & Performance Analytics Lead
Blue Cross and Blue Shield of North Carolina
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Benefits offered by this job
Job summary
Blue Cross NC in Durham, NC seeks a Senior Business Operations Advisor to deliver advanced analytics across SHP Clinical Operations, including budgeting, workforce planning, and performance reporting. You will own the dashboard portfolio and partner with Finance, HR, and analytics teams to translate data into leadership-ready recommendations.
The role emphasizes process improvement, cross-functional collaboration, and strategic planning to optimize workforce and financial outcomes.
Qualifications
- Degree or equivalent professional experience in operations/finance or health care administration.
- 5+ years of related experience; in lieu of degree, 7+ years in related field.
Responsibilities
- Lead financial, workforce, and performance analytics for SHP Clinical Operations.
- Own budgeting, forecast, staffing models, and capacity planning.
- Develop leadership-ready reports and dashboards with cross-functional partners.
- Advance standard operating processes and performance-management practices.
- Translate data into actionable insights and resource recommendations.
- Collaborate with Finance, HR, and vendors to align reporting needs.
Skills
Education
Job description
Blue Cross NC in Durham, NC seeks a Senior Business Operations Advisor to deliver advanced analytics across SHP Clinical Operations, including budgeting, workforce planning, and performance reporting. You will own the dashboard portfolio and partner with Finance, HR, and analytics teams to translate data into leadership-ready recommendations.
The role emphasizes process improvement, cross-functional collaboration, and strategic planning to optimize workforce and financial outcomes.
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