Lead Massage Therapist & Spa Operations Supervisor

Placements24; Willows (CA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Performance incentives

Advanced training

Complimentary spa services

Discounted products

Supportive team environment

Career progression

Wellbeing focus

Job summary

Placements24 is seeking a Lead Massage Therapist & Spa Operations Supervisor for a renowned spa in Welkom. The role combines hands-on massage expertise with leadership to drive exceptional client experiences and smooth spa operations.

The candidate should have 6+ years as a massage therapist, a recognized qualification, and proven supervisory experience. Strong knowledge of multiple modalities and customer service is essential.

Qualifications

• Minimum 6 years as a qualified Massage Therapist.
• Recognition in Massage Therapy.
• Supervisory or lead therapist experience in spa.
• Proficiency in multiple modalities and advanced techniques.
• Strong spa operations knowledge including scheduling and inventory.
• Excellent leadership and communication skills.
• Motivate and manage a team effectively.
• Health and safety regulation familiarity.

Responsibilities

• Perform Swedish, deep tissue, sports massage, and hot stone therapies.
• Supervise daily spa operations and ensure service standards.
• Lead, train, and mentor therapists; provide feedback.
• Manage therapist schedules, client bookings, and product inventory.
• Maintain treatment rooms to high cleanliness and ambiance standards.
• Handle client inquiries and feedback professionally.
• Develop and implement new spa services and protocols.
• Keep accurate client records and ensure health compliance.
• Promote spa services and products to drive revenue.
• Collaborate with management on operational and financial targets.

Skills

Massage Therapy

Leadership

Team Management

Customer Service

Education

Massage Therapy Certification

Tools

Scheduling software

Inventory management systems

Job description

About the Role

Our client, a renowned spa located in Welkom, is seeking an experienced and dynamic Lead Massage Therapist & Spa Operations Supervisor to oversee daily operations and lead their team of therapists. This pivotal role requires a highly skilled therapist with exceptional leadership qualities and a passion for delivering world-class spa experiences. You will be responsible for maintaining the highest standards of therapeutic treatments, ensuring seamless spa operations, and fostering a positive and productive environment for both staff and clients. The ideal candidate will possess a deep understanding of various massage modalities, excellent customer service skills, and a proven ability to manage a team effectively. This is a fantastic opportunity to advance your career in the wellness industry and contribute to the continued success of a premier spa. Your expertise will be crucial in upholding the spa's reputation for excellence and client satisfaction.

Key Responsibilities

• Perform a comprehensive range of massage therapies, including Swedish, deep tissue, sports massage, and hot stone treatments.
• Supervise and manage the daily operations of the spa, ensuring smooth workflow and adherence to service standards.
• Lead, train, and mentor a team of massage therapists, providing ongoing support and performance feedback.
• Manage therapist schedules, client bookings, and inventory of spa products and supplies.
• Ensure all treatment rooms are maintained to the highest standards of cleanliness, organization, and ambiance.
• Handle client inquiries, complaints, and feedback in a professional and timely manner.
• Assist in developing and implementing new spa services and treatment protocols.
• Maintain accurate client records and ensure compliance with all relevant health and safety regulations.
• Promote spa services and retail products to clients, driving revenue growth.
• Collaborate with management to achieve operational and financial targets for the spa.

Requirements

• Minimum of 6 years of experience as a qualified Massage Therapist.
• A recognized qualification in Massage Therapy.
• Demonstrated experience in a supervisory or lead therapist role within a spa environment.
• Proficiency in multiple massage modalities and advanced therapeutic techniques.
• Strong understanding of spa operations, including scheduling, inventory management, and customer service.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate and manage a team effectively.
• Knowledge of health and safety regulations pertinent to spa operations.
• Customer-focused with a commitment to providing exceptional client experiences.
• Familiarity with the Welkom wellness market is advantageous.

Benefits

• Competitive annual salary of R .
• Performance-based incentives and bonus opportunities.
• Access to advanced training and professional development programs.
• Complimentary and discounted spa services and products.
• A supportive and collaborative team environment.
• Opportunity to lead and shape the service offerings of a respected spa.
• Work in a beautiful and tranquil Welkom setting.
• Career progression opportunities within the wellness sector.
• Contribute to the well‑being of clients in a meaningful way.