Senior Operations Manager - Stores

Bloomingdale's; Los Angeles (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Manager of Operations to lead and innovate in a dynamic retail environment. This role focuses on driving sales and fulfillment while maximizing operational efficiency and ensuring the highest standards of customer satisfaction. The ideal candidate will bring over five years of experience, strong leadership abilities, and a knack for problem-solving. Join a vibrant team that values creativity and collaboration, where your contributions will directly influence the success of the business and enhance the shopping experience for customers. If you thrive in fast-paced settings and are passionate about retail, this opportunity is for you.

Benefits

401k

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

PTO Accruals

Holidays

Qualifications

• 5+ years of direct experience in operations management.
• Excellent written and oral communication skills required.
• Strong analytical, detail-oriented, and organized.

Responsibilities

• Develop and implement processes to drive sales and fulfillment execution.
• Analyze store P&L monthly and execute strategies to exceed plan.
• Ensure compliance with all audit and merchandise security standards.

Skills

Leadership

Negotiation

Analytical Skills

Communication Skills

Problem-solving

Multi-tasking

Education

Bachelor's Degree or Equivalent Work Experience

Tools

Microsoft Excel

Microsoft Access

Job description

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

The Senior Manager, Operations (SMO) will develop and implement processes to drive sales, fulfillment execution, manage expenses, and maximize Earnings Before Income/Taxes (EBIT) improvement, leveraging the Central Operations, Regional Area, and in-store leadership partners, all while ensuring the customer is first, always.

Essential Functions

• Deliver operations metrics in store. Metrics include Expense, Shortage, EBIT, Productivity, Hours Utilization Report (HUR), fulfillment compliance.
• Develop and retain executive operations/support professional’s representative of the brand and diversity.
• Achieve Net Promoter Score (NPS) goal, EBIT plan, fulfillment fill rates, and ship on time standards
• Ensure Fed Ticket compliance, Shoe Audit, HUR, and Loyalty participation to maximize sales.
• Achieve 90% or better markdown compliance, Return to Vendor (RTV) and job out completion for store.
• Address facility/housekeeping issues in partnership with TAMO, Visual Merchandise Managers and Asset.
• Partner with Central to develop/deliver in store seasonal shortage reduction strategies.
• Ensure 100% compliance with all Bloomingdale’s audit and merchandise security standards.
• Manage expense to financial plan by monitoring expense trends in store.
• Analyze the store P & L monthly and execute strategies to exceed plan.
• Partner with Central, RAMO and General Manager on accurate sales/expense forecasting.
• Organize/maintain back of house areas to support presentation standards/floor replenishment.
• Partner with Visual Merchandise Manager (VMM), operations/support team, and in store leadership team to execute merchandising strategies.
  
  

Qualifications And Competencies

• We encourage candidates with either a bachelor’s degree or equivalent work experience in a related field to apply.
• 5+ years direct experience.
• Excellent written and oral communication skills, and creativity.
• Ability to read, write, and interpret instructional documents.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
• Must be able to work independently with minimal supervision.
• Analytical, detail-oriented, and highly organized.
• Strong multi-tasking & problem-solving ability.
  
  

Essential Physical Demands

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items under 10 pounds.
  
  

Other Skills

• Strong leadership profile and excellent negotiation skills.
• Must be able to work in a fast-paced environment.
• Be able to work as a team player across different functions and departments.
• Strong computer skills; high level of expertise in Microsoft Excel.
• Knowledge of Microsoft Access a plus.
  
  

Work Hours

• Ability to work a flexible schedule based on department and company needs.
  
  

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.