Senior Operations Manager - Stores

Bloomingdale's; Costa Mesa (CA); On-site; USD 83,000 - 140,000; Full time

Job summary

Bloomingdale's is seeking a Senior Operations Manager to oversee store operations, drive sales, and manage expenses. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in operations management, demonstrating strong leadership and organizational skills. This role involves developing processes to maximize EBIT and ensuring compliance with various operational standards.

Qualifications

• 5+ years of direct experience in operations management.
• Proficiency in reading, writing, and interpreting documents.
• Ability to work independently and multi-task effectively.

Responsibilities

• Develop and implement processes to drive sales and manage expenses.
• Ensure compliance with audit and merchandise security standards.
• Monitor expenses and analyze P&L to exceed financial plans.

Skills

Communication

Creativity

Organizational Skills

Leadership

Negotiation

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Access

Job description

Join to apply for the Senior Operations Manager - Stores role at Bloomingdale's.

Get AI-powered advice on this job and more exclusive features.

This range is provided by Bloomingdale's. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$83,820.00/yr - $139,700.00/yr

About Bloomingdale’s

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We strive to make Bloomingdale’s like no other store in the world. Our inclusive culture promotes diversity of background, thought, and opinion. All colleagues have a voice and access to share their thoughts with leadership. Our colleagues are passionate, driven, entrepreneurial, and collaborative, while having fun along the way.

Job Overview

The Senior Manager, Operations (SMO) will develop and implement processes to drive sales, fulfillment, manage expenses, and maximize EBIT, leveraging Central Operations, Regional Area, and in-store leadership, always prioritizing the customer.

Essential Functions

• Deliver store operations metrics: Expense, Shortage, EBIT, Productivity, HUR, fulfillment compliance.
• Develop and retain a diverse, representative team aligned with the brand.
• Achieve NPS, EBIT, fulfillment fill rates, and on-time shipping standards.
• Ensure compliance with Fed Ticket, Shoe Audit, HUR, and Loyalty programs to maximize sales.
• Maintain markdown compliance, RTV, and job out completion rates.
• Address facility and housekeeping issues with relevant teams.
• Partner with Central to develop shortage reduction strategies.
• Ensure compliance with audit and merchandise security standards.
• Monitor expenses and analyze P&L to exceed financial plans.
• Collaborate on sales and expense forecasting.
• Maintain back-of-house areas for presentation and replenishment.
• Work with visual merchandising and leadership teams on merchandising strategies.

Qualifications and Competencies

• Bachelor’s degree or equivalent experience in a related field.
• 5+ years of direct experience.
• Excellent communication, creativity, and organizational skills.
• Proficiency in reading, writing, and interpreting documents.
• Basic math skills and calculator proficiency.
• Ability to work independently, analyze, and multi-task effectively.

Physical Demands

• Regular walking, standing, sitting, hearing, and talking.
• Occasional stooping, kneeling, or crouching.
• Visual requirements include close, color, and depth perception.
• Manual dexterity for office equipment use.
• May involve lifting under 10 pounds.

Other Skills

• Strong leadership and negotiation skills.
• Ability to work in a fast-paced environment and as a team across departments.
• High proficiency in Microsoft Excel; knowledge of Access is a plus.

Work Hours

• Flexible schedule based on department and company needs.