Senior Operations Manager - Stores

Bloomingdale's; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Manager of Operations, where you will lead a dynamic team to drive sales and operational excellence. This role is pivotal in shaping the store's success, balancing creativity with commerce. You'll develop innovative strategies, manage expenses, and cultivate a motivated operations team. With a focus on customer satisfaction and a commitment to maintaining a clean and inviting shopping environment, you will ensure the store meets Bloomingdale's high standards. If you're passionate about retail and ready to make a significant impact, this opportunity is for you!

Qualifications

• 5+ years of direct experience in retail operations management.
• Strong leadership profile and excellent negotiation skills.

Responsibilities

• Lead and inspire a diverse team to drive sales and improve EBIT.
• Develop and implement processes to enhance store operations.

Skills

Leadership

Negotiation

Analytical Skills

Communication

Problem-Solving

Multi-tasking

Education

Bachelor's Degree or Equivalent Work Experience

Tools

Microsoft Excel

Microsoft Access

Job description

About:

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie's—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview:

The Senior Manager, Operations (SMO) will be on the front lines of a store like no other as part of the store management team. The SMO will lead, manage, and inspire a diverse team, balancing creativity with commerce to execute in-store success and establish Bloomingdale's as a local leader in their region. Part business consultant, part relationship guru, and 100% leader, you'll contribute and collaborate to drive the business forward, dreaming big to deliver bold and innovative strategies and solidify the legacy and reliability of Bloomingdale's in your area.

The SMO focuses on delivering sales/EBIT through execution and support of corporate and store initiatives through the building and cultivation of a motivated, skilled, and equipped operations team to make things happen. Your focus is to develop and implement processes to drive sales, fulfillment execution, manage expenses, and maximize Earnings Before Income/Taxes (EBIT) improvement, leveraging the Central Operations, Regional Area, and in-store leadership partners, all while ensuring the customer is first, always.

The SMO builds together with their team by creating a clean, neat, and easy to shop environment, managing inventory shortage in collaboration with the Asset Protection team, adhering to Loss Prevention standards and ensuring support of workload completion. You will lead the Store Operations team, developing functional initiatives and ensuring store results in partnership with peers and the Store Operations/Asset Protection Leader to ensure your stores' and Bloomingdale's reputation.

Essential Functions:

• Develop and retain executive operations/support professionals, representative of the brand and diversity to maximize performance.
• Manage operations functions in store by partnering with support executives driving sales, standards, service, and execution.
• Deliver operations metrics in store. Metrics include Expense, Shortage, EBIT, Productivity, Hours Utilization Report (HUR), fulfillment compliance.
• Coordinate onboarding/training for operations/support executives/supervisors in partnership with central Subject Matter Experts (BSM's).
• Strategic partnerships with General Manager to drive profitability.
• Drive business opportunities through strategic placement and development of support talent.
• Develop and retain fulfillment team achieving results of 93%+ (IFR, ROT, ship speed).
• Achieve Net Promoter Score (NPS) goal.
• Drive HUR compliance for store.
• Monitor staffing comments on NPS and with staffing team address issues/opportunities.
• Address facility/housekeeping issues in partnership with TAMO, Visual Merchandise Managers and Asset.
• Review NPS on 'Clean, Neat, Easy to Shop' to address general store presentation.
• Achieve EBIT Plan.
• Partner with Central to develop/deliver in store seasonal shortage reduction strategies.
• Ensure 100% compliance with all Bloomingdale's audit and merchandise security standards.
• Analyze the store P & L monthly and execute strategies to exceed plan.
• Achieve 90% or better markdown compliance, Return to Vendor (RTV) and job out completion for store.
• Drive sales volume through team focus and strategic management of people and resources.
• Organize/maintain back of house areas to support presentation standards/floor replenishment. Partner with Visual Merchandise Manager (VMM), operations/support team, and in store leadership team to execute merchandising strategies.
• Work in store within store leadership team to drive Big Days through execution of central strategies.
• Ensure Fed Ticket compliance, Shoe Audit, HUR, and Loyalty participation to maximize sales.
• Achieve fulfillment fill rates and ship on time standards for store.
• Achieve HUR standards and work with the central Staffing Team on executing strategies.
• Manage expense to financial plan by monitoring expense trends in store.
• Work in partnership with Central, RAMO and General Manager on accurate sales/expense forecasting.
• Work with Central to execute strategies to achieve expense rate for store.
• Achieve all productivity metrics.

Qualifications and Competencies:

• We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply.
• 5+ years direct experience.

Communication Skills:

• Excellent written and oral communication skills, and creativity.
• Ability to read, write, and interpret instructional documents.

Mathematical Skills:

• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.

Reasoning Ability:

• Must be able to work independently with minimal supervision.
• Analytical, detail-oriented, and highly organized.
• Strong multi-tasking & problem-solving ability.

Essential Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• May involve moving or lifting items under 10 pounds.

Other Skills:

• Strong leadership profile and excellent negotiation skills.
• Must be able to work in a fast-paced environment.
• Be able to work as a team player across different functions and departments.
• Strong computer skills; high level of expertise in Microsoft Excel.
• Knowledge of Microsoft Access a plus.

Work Hours:

• Ability to work a flexible schedule based on department and company needs.