Senior Store Manager - Santa Clarita

Nike; Santa Clarita (CA); On-site; USD 105,000 - 186,000; Full time

Job summary

Join a leading company as a Senior Store Manager where you'll inspire your team and ensure exceptional customer service. With a focus on retail operations, you'll drive growth and foster a high-performing environment. Enjoy benefits like healthcare, paid time off, and employee discounts.

Benefits

Medical, Dental and Vision Insurance

401(k) Plan

Employee Assistance Program

Accrued Paid Time Off

Discounts up to 50% off

Qualifications

• Minimum of six years of customer-facing retail or hospitality experience.
• Minimum of four years of store management experience.

Responsibilities

• Leading your team with courage and cultivating your store environment to achieve sales and service goals.
• Driving store operation excellence and executing brand initiatives.

Skills

Customer Service

Leadership

Retail Operations

Conflict Resolution

Tools

Microsoft Office

Job description

The annual base salary for this position ranges from $105,800.00 to $185,200.00. Actual salary will vary based on a candidate's location, qualifications, skills and experience.

Information about benefits can be found here.

Location & Store Type: Nike Clearance Store - Santa Clarita

Address: Valencia, CA

Hours: Full Time – 34-40 hours per week, including nights and weekends

Behind every great team is a great coach. That’s why when you join us as a Store Manager, we refer to you as a Head Coach.

Join the NIKE Team as a Senior Store Manager

As a Nike Senior Store Manager, you’re the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You’ll work with your team to focus on customer service and get to the win the right way.

We believe that if you have a body, you are an athlete, and you’ll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger.

As a Senior Store Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.

Putting Your Best Foot Forward

• Minimum of six years of customer-facing retail or hospitality experience
• Minimum of four years of store management experience
• Experience with retail operations, budgeting, planning, customer service, sales, and people leadership.
• Proficient in Microsoft Office and retail business systems
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations.
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling
• Able to work weekends, nights, and holidays as needed

What You're Responsible For

• Being enthusiastic, passionate, and knowledgeable about NIKE products and services
• Leading your team with courage and cultivating your store environment to achieve sales, service, organization, customer satisfaction and profitability goals while maintaining safety and operational standards
• Fostering a high performing, engaged team environment with a culture of recognition and rewards
• Driving store operation excellence and executing brand initiatives, including P/L statements, labor management, expenses, activations, and programs
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Working with District Partners on key enterprise-wide initiatives and programs

Be Rewarded for a Job Well Done

• Medical, Dental and Vision Insurance
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
• 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
• Accrued Paid Time Off and Holiday Pay
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
• Access to support through Optum Employee Assistance Program at no cost for you and your family
• Discounts for you and your family from Nike, Converse, and Jordan up to 50% off

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

For more information, please refer to Equal Employment Opportunity is The Law

NIKE will consider any qualified applicants with arrest and conviction records in accordance with any applicable laws. Below is a list of material job duties for this role which NIKE reasonably believes that criminal history may have a direct, adverse or negative relationship with, which could potentially result in the withdrawal of a conditional offer of employment.• Regularly interacting with the public, including providing customer service, addressing customer complaints, and ringing up sales on cash registers.• Maintaining ethical integrity and honesty while handling money, checks, and other payment types received for products sold.• Ensuring proper handling of money and ensuring all safety and security protocols are followed. Following established policies and procedures to prevent loss of cash and merchandise.