Senior Operations Manager – Orthopaedic Medical Practice

Arthritis & Sports | Orthopaedics, Physical Therapy, and Wellness; Sterling (VA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Continuing education

Professional development opportunities

Job summary

Arthritis & Sports Orthopaedics, Physical Therapy & Wellness is seeking a Senior Operations Manager to lead operations for a high-volume orthopedic surgery practice in a hands-on healthcare leadership role. You will balance clinical operations, patient experience, staff leadership, technology, and regulatory compliance, reporting to the Practice CEO.

You will drive strategic and day-to-day operations, oversee NextGen EMR and practice management, and partner with billing, IT, and vendors to

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Health Management, or related field (equivalent healthcare management experience may be considered).
• 5+ years of healthcare operations or physician practice management experience.
• Experience managing or optimizing electronic medical record/practice management systems; NextGen experience preferred.
• Strong understanding of physician practice operations and revenue cycle management.
• Experience partnering with IT teams and third-party technology vendors.

Responsibilities

• Provide strategic and day-to-day leadership for practice operations (clinical workflows, scheduling, staffing, patient access, admin).
• Lead, coach, and develop administrative and operational teams (recruiting, onboarding, performance management, training).
• Identify operational challenges, improve workflows, support provider productivity, and advance goals.
• Serve as operational lead for NextGen EMR and practice management; coordinate with IT/vendors.
• Improve revenue cycle operations: charge capture, denials, authorizations, insurance processes.
• Support payer contracting and credentialing, regulatory requirements and HIPAA compliance.
• Monitor performance metrics: access, wait times, staffing, productivity, patient satisfaction, expenses.
• Coordinate with hospitals, ASC, imaging, vendors to support orthopedic care.

Skills

5+ years healthcare ops

NextGen EMR experience

leadership & team management

process improvement

healthcare operations strategy

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

NextGen EMR/PM

Job description

Arthritis & Sports Orthopaedics, Physical Therapy & Wellness

Full-time | On-site

About the Opportunity

Arthritis & Sports Orthopaedics is seeking an experienced Senior Operations Manager to provide strategic and day-to-day operational leadership for our high-volume orthopaedic surgery practice.

This is a senior leadership position for someone who understands the complexities of physician practice management and can successfully balance clinical operations, patient experience, staff leadership, technology, and regulatory compliance.

Reporting directly to the Practice CEO, the Senior Operations Manager will serve as a key liaison among physicians, clinical and administrative staff, Information Technology, NextGen EMR support, billing and revenue cycle teams, payers, vendors, and organizational leadership.

The ideal candidate is a hands-on healthcare operations leader who can identify challenges, develop practical solutions, improve workflows, lead teams, and ensure the practice’s systems and resources support both clinical and business objectives.

Key Responsibilities

• Provide strategic and day-to-day leadership for practice operations, including clinical workflows, scheduling, staffing, patient access, and administrative functions.
• Lead, coach, and develop administrative and operational teams while supporting recruiting, onboarding, performance management, training, and workforce planning.
• Partner closely with physicians and practice leadership to identify operational challenges, improve workflows, support provider productivity, and advance organizational goals.
• Serve as the operational lead for NextGen EMR and practice management, working with IT and vendors to optimize systems, troubleshoot issues, implement changes, and improve workflows.
• Partner with billing and revenue cycle teams to improve charge capture, claims performance, denials, authorizations, insurance processes, and other revenue cycle operations.
• Support payer contracting, reimbursement analysis, credentialing, and implementation of payer requirements and policy changes.
• Oversee key compliance responsibilities, including serving as the practice’s HIPAA Compliance Officer and supporting regulatory, operational, and quality requirements.
• Monitor operational and financial performance, including patient access, wait times, staffing, productivity, patient satisfaction, revenue cycle performance, and expenses.
• Serve as a trusted operational resource for physicians and a point of escalation for complex patient, employee, and practice concerns.
• Coordinate with hospitals, ambulatory surgery centers, physical therapy, imaging, vendors, and other partners to support efficient orthopaedic and surgical care.

The full position includes extensive responsibility for practice operations, NextGen optimization, healthcare IT, revenue cycle management, payer relations, orthopaedic workflows, compliance, financial management, physician relations, and strategic initiatives. View the complete job description and full list of responsibilities at: www.arthritisandsports.com/career-opportunities/senior-operations-manager

What We’re Looking For

The successful candidate will be a visible, collaborative leader who is equally comfortable developing strategy and solving day-to-day operational problems.

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Health Management, or a related field; equivalent healthcare management experience may be considered
• 5+ years of healthcare operations or physician practice management experience, preferably in a specialty or surgical practice
• Demonstrated experience managing or optimizing electronic medical record/practice management systems; NextGen experience preferred
• Strong understanding of physician practice operations and revenue cycle management
• Experience working with billing, coding, payer requirements, credentialing, and insurance authorization processes
• Experience partnering with IT teams and third-party technology vendors
• Strong analytical, organizational, problem-solving, and project-management skills
• Demonstrated ability to lead teams and manage multiple priorities in a fast-paced healthcare environment
• Strong conflict-resolution, customer-service, and diplomacy skills when working with patients, staff, physicians, and external partners

Preferred Qualifications

• Experience in orthopaedic surgery, sports medicine, spine, joint replacement, or another surgical specialty
• Experience with NextGen EMR/PM implementation, optimization, or workflow redesign
• Experience with payer contracting and reimbursement analysis
• Experience managing multi-site physician practices
• Knowledge of orthopaedic surgical scheduling and hospital/ambulatory surgery center relationships
• Master’s degree in Healthcare Administration, Business Administration, or a related field
• Professional certification such as CMPE, FACMPE, or CPHQ

About Arthritis & Sports Orthopaedics

Founded in 1998, Arthritis & Sports Orthopaedics, Physical Therapy & Wellness is a physician-owned orthopaedic and sports medicine practice serving Northern Virginia.

Our multidisciplinary team provides comprehensive musculoskeletal care, including orthopaedic surgery, sports medicine, pediatric orthopaedics, foot and ankle care, physical therapy, occupational and hand therapy, diagnostic imaging, and wellness services.

Our mission is simple: Patients First. Improve Lives.

We are looking for an experienced healthcare operations leader who shares that philosophy and wants to play a meaningful role in the continued growth and success of our practice.

We offer a competitive benefits package that may include:

• Health insurance
• Paid time off
• Paid holidays
• Continuing education and professional development opportunities
• Additional benefits based on eligibility

Arthritis & Sports Orthopaedics, Physical Therapy & Wellness is an equal opportunity employer.